Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Faith Freeman

Virginia Beach,Virginia

Summary

Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Proven skill in resolving problems quickly on the first call. Detail-oriented [Job Title] with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

7
7
years of professional experience

Work History

Technical Support/Customer Service

Five Star Call Centers, Virginia
01.2022 - 05.2022
  • At this job I handle password resets for patients, set up doctored visits such as phone or video visits
  • Enroll customer into our program setting them up an account
  • Also talking to insurance companies to make sure they’re a good fit
  • Handling patient's card info as well.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Appointment Setter

Mv Realty
Delray Beach, FL
01.2022 - 03.2022
  • Appointment setter that uses a select phone script when making outbound calls and need to be professional, goal-driven, and great use of phone skills and ability to handle objections when speaking on the phone
  • Acted as the first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments and meetings for the senior management team.
  • Set appointments with salespeople and potential customers.
  • Answered phone calls and answered questions from potential customers.
  • Made [Number] phone calls daily to establish first contact with potential customers and set meetings with salespeople.

Roadside Assistant

Allstate
Virginia Beach, VA
09.2021 - 01.2022
  • Find out where motorists are stranded and collect details about their disabled vehicles
  • They send out emergency road technicians to start up vehicles or tow them to garages for repair
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Changed vehicle oil and replaced filter.
  • Assessed vehicle maintenance status and completed needed service.
  • Communicated issues to supervisor and helped develop solutions.

Appointment Setter

Dynamic BDC
, Michigan
05.2021 - 09.2021
  • Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle
  • Consistently exhibit a patient and friendly demeanor with the customer
  • Manage through multiple systems, programs, and screens simultaneously; properly logging calls in the system
  • Accurately maintain customer database and ensure all records are updated

Call Center Representative

Alorica
Virginia Beach, VA
10.2017 - 04.2021
  • Offer customer support through phone, email, online chat, or social media to customers who have questions, concerns, or confusion about their electricity bills.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained an ,in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Appointment Setter

Sunpro Solar
Virginia Beach, United States
02.2015 - 01.2017
  • Serves as the first point of contact and community brand ambassador in the Sun pro-Solar Sales
  • Scheduled and confirmed appointments and meetings for the senior management team.
  • Answered phone calls and answered questions from potential customers.
  • Set appointments with salespeople and potential customers.

Education

High school diploma -

Lakeland High School, Suffolk, VA

Skills

  • Computer skills
  • Communication
  • Decision Making
  • Self-motivation
  • Leadership
  • Adaptability
  • Time Management
  • Active listening
  • Problem Solving
  • Ability to Work Under Pressure (3 years) Assessments Typing Completed May 2021 Transcribing
  • Text using a standard keyboard Full results: Completed Call center customer service Familiar May
  • 2021 Demonstrating customer service skills in a call center setting Full results: Familiar Indeed
  • Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Strong phone contact handling skills and active listening Familiarity with CRM systems and practices
  • Telemarketing
  • Salesforce
  • Cold Calling
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Organizational Skills
  • Microsoft Certification
  • Technical Troubleshooting
  • Tracking and Documentation
  • Hardware Upgrades

Additional Information

  • Authorized to work in the US for any employer

Timeline

Technical Support/Customer Service - Five Star Call Centers, Virginia
01.2022 - 05.2022
Appointment Setter - Mv Realty
01.2022 - 03.2022
Roadside Assistant - Allstate
09.2021 - 01.2022
Appointment Setter - Dynamic BDC
05.2021 - 09.2021
Call Center Representative - Alorica
10.2017 - 04.2021
Appointment Setter - Sunpro Solar
02.2015 - 01.2017
Lakeland High School - High school diploma,

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Faith Freeman