Faith Fretz
Seminole,FL
Summary
Engaging Client Services Specialist committed to providing outstanding customer service. Positive and friendly communicator poised to consistently exceed performance standards. Strengths in organizational and inter-personal skills. Friendly, patient and hard-working team player. History of maintaining above average customer relationship with outstanding active listening and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Life Coach
Foundation Counseling Group
Seminole, FL
11.2023 - Current
- Met with clients to understand individual needs and develop personalized coaching plans.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, notes and recommendations.
- Provided individual and group coaching to guide clients in areas of social, emotional & spiritual needs.
Corporate Associate Buyer
Boscov's
Reading, PA
09.2003 - 04.2005
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Negotiated product prices, discounts and shipping incentives with vendors.
Sales Associate Specialist
Kay Jewelers
Reading, PA
09.2001 - 01.2003
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged with customers to determine appropriate items to fit needs.
- Arranged attractive displays of merchandise based on current sales promotions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Teller Service Representative
Berks County Bank
Reading, PA
01.2000 - 08.2001
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts and managed integrity of cash, checks and all transactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
Professional Life Coaching
Light University
Lynchburg, VA02-2024
Wellspring School of Ministry
Anchorage, AK2019
Bachelor of Science - Business Management & Marketing
Pennsylvania State University
Reading, PA05.2004
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA01-2000
Skills
- Organization and Time Management
- Verbal Communication
- Teamwork and Collaboration
- Critical Thinking
- Flexible and Adaptable
- Customer Service
- Product Recommendations
- Friendly and Outgoing
- Customer Needs Assessment
Timeline
Life Coach
Foundation Counseling Group
11.2023 - Current
Corporate Associate Buyer
Boscov's
09.2003 - 04.2005
Sales Associate Specialist
Kay Jewelers
09.2001 - 01.2003
Teller Service Representative
Berks County Bank
01.2000 - 08.2001
Professional Life Coaching
Light University
Wellspring School of Ministry
Bachelor of Science - Business Management & Marketing
Pennsylvania State University
Bachelor of Science - Business Administration And Management
Liberty University
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