FAITH FROEMMING

In home sales position. Consultative selling based on customers needs. Follow up with customers to close deals and nurture the sale from beginning to end.

• Fielded customer complaints and facilitated negotiations.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Developed and managed team of 8-12 sales representatives over three regions across VA, MD, and DC. Personally wrote 3 million in home improvement sales in my tenure.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Prepared sales presentations for clients and training presentations for team.
• Handled scheduling and talent acquisition for team.

Private Nanny and family assistant for a family of five. Childcare and household management. Careful documentation of daily activities, learning opportunities for children and detailed reports for meticulous Executive parents.

• Addressed client household needs with meal preparation, housekeeping and transportation.
• Childcare and schedule management for family.
• Availability to be on call and ready to assist in high stress situations and emergencies.

Managed team of 12 on an automatic dialing system to collect payments and service live credit cards accounts.

• Successfully hit company and client goals.
• Serviced live credit cards for varying companies while handling confidential information and closely adhering to FDCPA and HIPAA laws.
• Handled and diffused tense customer interactions.
• Specialized in quality assurance and was assigned with quality checking recordings which resulted in excellent team marks.