Summary
Overview
Work History
Education
Skills
Timeline
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Faith Fultz

Winchester,CA

Summary

Friendly and efficient Customer Services Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Mynhd
Los Angeles, CA
04.2021 - 10.2023
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Produced reports outlining assessments completed and follow-up recommendations.
  • Reviewed records in cases of potential liability and determined compliance actions.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Reviewed incoming emails and responded within established timeframes.

Security Officer

Allied Universal Security Services
Atlanta, GA
06.2023 - 10.2023
  • Responded to emergency situations quickly to minimize risk and injury.
  • Documented all security-related situations and submitted in-depth reports to Allied Universal Site Supervisor.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Guarded restricted areas to prevent unauthorized entry.
  • Investigated alarms and disturbances to maintain safety.

Technical Support Representative

Sykes Enterprises, Incorporated
Fayetteville, NC
01.2020 - 03.2020
  • Supported customers with online billing, access and account issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Medical Assistant

Urgent Care
Murrieta, CA
08.2017 - 07.2019
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Collected forms, copied and Verified insurance cards and coordinated patient information for billing and insurance processing.
  • Monitored patient stability by checking vital signs and weight.
  • Answered appointment calls to streamline office operations.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Performed routine tests such as urine dip stick, vision and hearing tests.

Escrow Assistant

Casa Bella Escrow
Temecula, CA
01.2018 - 03.2019
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
  • Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
  • Facilitated clear and effective communication between brokers, borrowers and lenders.
  • Put together closing statements for buyer and seller review.

Education

Bachelor of Science - Nursing

Atlanta Metropolitan State College
Atlanta, GA
06.2024

Medical Assisting Certificate - Medical Assisting

San Joaquin Valley College
06.2019

High School Diploma -

Murrieta Mesa High School
06.2018

Skills

  • Problem Resolution
  • Phone etiquette
  • Customer reservations
  • Critical thinking
  • Time management
  • First aid and CPR certified
  • Observant
  • Report writing
  • Reliability
  • Calm and level-headed under duress
  • Vigilant and watchful
  • Customer Service
  • Venipuncture and phlebotomy
  • Medical billing
  • HIPAA compliance
  • Charting expertise
  • Data entry
  • Patient scheduling
  • Medical terminology knowledge

Timeline

Security Officer

Allied Universal Security Services
06.2023 - 10.2023

Customer Service Representative

Mynhd
04.2021 - 10.2023

Technical Support Representative

Sykes Enterprises, Incorporated
01.2020 - 03.2020

Escrow Assistant

Casa Bella Escrow
01.2018 - 03.2019

Medical Assistant

Urgent Care
08.2017 - 07.2019

Bachelor of Science - Nursing

Atlanta Metropolitan State College

Medical Assisting Certificate - Medical Assisting

San Joaquin Valley College

High School Diploma -

Murrieta Mesa High School

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Faith Fultz