Faith George

Work History

Offline Support/ section leader

New South Express (NSE)

09.2023 - 07.2024

Been with company and promoted within
Correct failed trailers that are inbound and outbound using the AS400 system, as well as the GPCS systems
Order parts that are missing from the line or are damaged
Monitor phone lines, as well as monitor progress of both of the departments
Help on the production floor as needed to support each department
Handle part rotations in the system
Document discrepancies and part issues
Communicate information to both teams, and organize pre-shift paperwork
File paperwork at the end of shift, and fax paperwork to upper management.
Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
Collaborated with management to develop strategic plans that aligned with company objectives.
Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
Developed production schedules to maintain sufficient shift coverage.
Liaised with manager to discuss adverse trends and identify and resolve production issues.
Improved overall team performance with regular coaching, feedback, and mentoring sessions.
Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
Enhanced team productivity by implementing efficient processes and procedures.

Production Associate/ PR

New South Express (NSE)

11.2021 - 09.2023

I currently am certified to use a tugger motor
I stage and deliver parts to the line at Honda manufacturing
I ensure that the parts are correct and placed in the proper location on time
Ensure co-workers are doing their assigned tasks safely and appropriately
Assist on locating missing/shipped parts for the line
Lead my co-workers in a respectable manner
Access KLS parts in the AS400 system, as well as trailers, and specific delivery processes
Create a daily schedule for specific processes
Answer production line calls and assist in fixing discrepancies
Communicate with upper management of any discrepancies, as well as my section leader and supervisor
Assist with training of new hires, and assist co-workers when they need help or have a question.
Used equipment properly to avoid workplace hazards or injuries.
Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Organized work to meet demanding production goals.
Prepared materials for assembly work to keep workflows running smoothly.
Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
Followed safety procedures and guidelines to maintain safe working environments.
Resolved issues quickly to maintain productivity goals.
Met production targets and tight deadlines by collaborating closely with team members.
Maintained organized work area by cleaning and removing hazards.
Made sure that products were produced on time and are of good quality.
Collaborated with other departments to optimize production workflows.

Insurance Verification Representative

Southwest medical management

04.2021 - 05.2021

I am a subcontractor working with a company to update patient files, as well as verify insurance so the patient responsibility is correct
I work on excel creating patient responsibility sheets for each day for the practice
All while following HIPAA and PHI laws.
Maintained up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.

Assembler Line Worker

MasterBrand Cabinets

05.2018 - 04.2021

I ensure that parts are in good condition for the customer
I assemble the parts with their proper hinges
Then I box the orders and get them ready to be shipped
I also picked parts for the line and ran the top and bottom saw, and the shelf saw for the lines.
Increased production efficiency by assembling components quickly and accurately.
Enhanced workplace safety by maintaining a clean and organized work area at all times.
Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Assembled components with minimal supervision, exceeding expected project milestones.
Collaborated effectively with team members to meet production targets consistently.
Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Reduced assembly errors by following detailed instructions and blueprints for each project.
Collaborated with team members to improve production processes and maintain quality standards.
Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
Reduced material waste, carefully following assembly instructions and protocols.

Cashier

Buffalo Wild Wings

01.2016 - 03.2016

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Promoted store promotions and incentive programs to increase overall sales revenue.

CNA

Columbiana Health and Rehabilitation, LL

07.2015 - 01.2016

I was a CNA, I followed HIPAA
I took care of the patients by helping them with their ADLS this including (bathing, eating, dressing) I also documented information of the residents I had on my set
I used mechanical equipment, such as hoyer lifts and stand lifts.
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Prevented cross-contamination by cleaning and sterilizing equipment.

Cell Phone Sales

Walmart

03.2015 - 06.2015

I sold devices and helped activate them
I also worked in the electronics area as well as the toys and photo area
Customer service is the most important thing.
Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
Performed data transfers between devices for customers while preserving their important files without any loss of information.
Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
Collaborated with other store departments to provide comprehensive solutions and create a seamless shopping experience for customers.
Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
Engaged in friendly conversation with customer to better uncover individual needs.
Recommended complementary purchases to customers, increasing revenue.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Used in-store system to locate inventory and place special orders for customers.

Wireless Representative

Wireless Advantage Communications

11.2014 - 03.2015

I sold devices, and I handled customer issues
I did deposits to the bank
I opened and closed the facility
I maintained the functionality of the store
I did inventory and did invoice orders
I also did customer calls to make sure that everything was okay with their service
The manager wasn't on site much maybe once or twice a week
I also did device transfer between stores.
Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Established strong rapport with customers, maintaining a high level of trust and loyalty for repeat business.
Enhanced customer satisfaction by providing knowledgeable assistance and troubleshooting for wireless devices.
Contributed to increased store traffic through effective promotion of products and services in-person and over the phone.
Boosted sales revenue by effectively demonstrating product features and benefits to potential clients.
Provided technical support for various wireless devices, quickly diagnosing issues and offering appropriate solutions.
Supported marketing initiatives by engaging in promotional events and sharing information about new product releases with customers.
Developed customized plans for individual clients based on their specific needs, resulting in increased customer satisfaction rates.
Exceeded personal sales goals consistently while supporting other team members in achieving their objectives as well.
Managed store appearance by organizing shelves and display areas according to established guidelines.
Stayed current on industry trends and emerging technologies to provide informed recommendations to customers.
Participated in ongoing training programs focused on enhancing product knowledge as well as refining selling strategies.
Maintained a clean and inviting retail environment that encouraged positive customer interactions.
Assisted customers with device upgrades, ensuring seamless transition between older models and new purchases.
Processed transactions accurately using point-of-sale systems while adhering to company cash handling policies.
Conducted thorough follow-ups with customers after purchase completion to verify satisfaction levels with products or address any concerns.
Delivered exceptional customer service, resolving issues promptly and professionally.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.

Operations Counselor

COMMUNITY EDUCATION CENTERS, INC.

08.2013 - 10.2014

I maintained movements of the residents
I did searches on the residents and made sure that they were accounted for
I did control and used a system that locked and unlocked magnetic doors
I did documentation on the movements
I answered phone calls and kept up with a log.

Cashier/Cook/Prep/Hostess

Jacks family restaurant

05.2009 - 04.2013

I worked front and backline
I helped customers with their orders and did monetary transactions
I kept the facility clean and safe for the customers as well as the employees
I cooked the food, and I also did prep in the morning and got everything ready for lunch and dinner.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Upsold additional products and services to increase revenue.

Summary

Overview

Work History

Offline Support/ section leader

Production Associate/ PR

Insurance Verification Representative

Assembler Line Worker

Cashier

CNA

Cell Phone Sales

Wireless Representative

Operations Counselor

Cashier/Cook/Prep/Hostess

Education

Associates in Medical Billing and Coding -

None in Medical Billing and Coding -

High school diploma in Education -

Skills

Certification

Assessments

Timeline

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