Hi, I’m
Faith Gladden
Hillsborough,NJ
Summary
Dependable shift lead, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
years of professional experience
Work History
Neshanic Valley Golf CourseNeshanic Station, New Jersey
Guest Service Attendant
07.2024 - Current
Job overview
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Assisted in maintaining a clean and welcoming environment to ensure guest comfort throughout their time with us.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
Old Man Rafferty's
Server
07.2021 - 12.2023
Job overview
- Built rapport with new and returning customers to promote the company's mission and values.
- Collaborate with my team to execute a certain level of service for our patrons.
- Accurately managed cash flow during shifts.
- Assisted in training new hires on on menu items, use of computer systems and the organizational skills necessary to meet company and customer service expectations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hand & Stone Massage And Facial Spa
Front Desk Sales Associate
09.2022 - 02.2023
Job overview
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Raritan Valley Community CollegeSomerville, NJ
Associate of Arts
12.2023
Skills
- Sales Techniques
- Cash Handling
- Time Management
- Conflict and Complaint Resolution
- Professional, thorough, and organized with follow-up skills
- Ability to quickly and accurately learn products, services, and procedures
Travel
I have a great love for travel and wish to visit every continent. So far I have been to almost every state in the United States. This year I traveled for the first time out of the country to Puerto Rico to visit some good friends of mine. Most recently to Nashville which some might call the heart of music!
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Attendant
Neshanic Valley Golf Course
07.2024 - Current
Front Desk Sales Associate
Hand & Stone Massage And Facial Spa
09.2022 - 02.2023
Server
Old Man Rafferty's
07.2021 - 12.2023
Raritan Valley Community College
Associate of Arts
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