Faith Gonzalez
Austin,TX
Summary
I’m hardworking, highly reliable, have great amounts of experience in customer service, and in inventory stocking and management. I’m familiar with the retail industry, food industry, swim instructing, and life guarding. I hold great communication skills in three languages including English, Spanish, and as well as American Sign Language.
Overview
2
2
years of professional experience
Work History
Swim Instructor and Lifeguard
Goldfish Swim School
Austin, TX
05.2023 - 08.2023
- Organized lesson plans according to the individual needs of students.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
Brand Representative
Hollister
Austin, TX
05.2022 - 12.2022
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Front of House Employee
Chick-fil-A
Austin, TX
12.2021 - 07.2022
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Assisted with training new front of house employees on procedures and policies.
Education
Public Relations
University of North Texas
Denton, TXSkills
- Skills Assessment
- Safety Training
- Customer Service
- Creative Thinking
- First and CPR instruction
- Display Setup
- Money Handling
- Order Processing
- Product Knowledge
- Strong Work Ethic
- Phone Etiquette
- Open-close procedures
- Team Collaboration
Timeline
Swim Instructor and Lifeguard
Goldfish Swim School
05.2023 - 08.2023
Brand Representative
Hollister
05.2022 - 12.2022
Front of House Employee
Chick-fil-A
12.2021 - 07.2022
Public Relations
University of North Texas