Faith gormley
sherman,NEW YORK
Summary
Proactive and reliable worker with expertise in customer satisfaction and facility maintenance. Known for attention to detail and effective collaboration, contributing to seamless operations and high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Yard Maintenance Worker
Chautauqua marine
Mayville, New York
04.2023 - 08.2026
- Executed boat detailing for customer and company rental boats.
- Delivered full-service gas at lake facilities.
- Ensured customer satisfaction during boat rentals through effective collaboration.
- Conducted property maintenance to uphold facility standards.
- Managed boat deliveries and pick-up services efficiently.
- Executed boat towing services for stranded vessels during peak hours.
- Completed minor boat lift repairs to maintain operational integrity.
- Monitored inventory of supplies and reported needs to management regularly.
Ski Rental Technician
Peek N Peak Resort And Spa
Clymer, New York
11.2020 - 03.2026
- Assisted customers with ski equipment selection and fitting.
- Educated guests on proper equipment usage and safety protocols.
- Organized rental shop inventory for efficient access and management.
- Conducted regular inspections of rental equipment for quality assurance.
- Provided exceptional customer service to enhance guest experience.
- Trained new staff on equipment handling and rental procedures.
- Answered customer inquiries regarding product features and benefits.
- Demonstrated basic skiing and snowboarding skills to help customers choose the right gear.
- Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
- Supported team members during peak hours by completing tasks quickly and efficiently.
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
Education
High School Diploma -
Sherman Central School
Sherman, NY06-2024
Some College (No Degree) - Criminal Justice
Jamestown Commuity College
Jamestown, NYSkills
- Boat maintenance and minor repairs
- Inventory management
- Customer service and support
- Equipment operation
- Facility upkeep
- Team collaboration
- Problem solving
- Attention to detail
- Staff training and management
- Customer frustration de-escalation
Affiliations
- security-peek n peak, Clymer New York (2026-2026)
- teacher aid- Fletcher elementary, Jamestown New York (2020-2026)
References
- Lou Clementi: Chautauqua Marina owner
Phone:(716)499-5942
- John Spaulding: Chautauqua Marina manager
Phone: (716)463-9112
- Cherish Bielanin: Peek n' Peak manager
Phone: (814)566-3958
- Gerald Carris: Chautauqua sherif department
phone: (716)224-5362
Timeline
Yard Maintenance Worker
Chautauqua marine
04.2023 - 08.2026
Ski Rental Technician
Peek N Peak Resort And Spa
11.2020 - 03.2026
High School Diploma -
Sherman Central School
Some College (No Degree) - Criminal Justice
Jamestown Commuity College