Summary
Overview
Work History
Education
Skills
Timeline
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Faith Gough

Flower Mound

Summary

Dynamic hospitality professional with experience at Cerulean Blue Coffee House, excelling in customer service and upselling techniques. Proven ability to foster relationships and resolve complaints, enhancing guest satisfaction. Strong multitasking and organizational skills, coupled with food inspection expertise, contribute to maintaining high standards in fast-paced environments.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

3
3
years of professional experience

Work History

Server at Cerulean Blue Coffee House

Paul Dietzler
06.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Babysitting

Rebecca Mendoza
05.2024 - Current
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • The kids I babysit have special needs, and I have learned so much from them! They have taught me to always seek the best solution for any problem and to be flexible and fun.

Chick-Fil-A Employee

Preston Driscoll
04.2022 - 04.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Trained the newest employees in the standards of the work environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Science - Occupational Therapy

Texas Woman's University
Denton, TX
05-2028

Skills

  • Food inspection
  • Daily specials memorization
  • Order delivery practices
  • Team member support
  • Hostess support
  • Hospitality service expertise
  • Upselling techniques
  • Task prioritization
  • Positive and professional
  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Item promotion

Timeline

Server at Cerulean Blue Coffee House

Paul Dietzler
06.2024 - Current

Babysitting

Rebecca Mendoza
05.2024 - Current

Chick-Fil-A Employee

Preston Driscoll
04.2022 - 04.2024

Bachelor of Science - Occupational Therapy

Texas Woman's University

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Faith Gough