Faith Gray

40hrs/week

• Greeted and assisted patients with check-in procedures.
• Exhibited exceptional multitasking abilities by managing various tasks such as greeting patients, answering questions, and directing patients, processing correspondence simultaneously.
• Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
• Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
• Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
• Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.

40 hrs/week

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered 7 multi-line phone system, routing 100 customer calls per day, delivering messages to staff and greeting visitors.
• Edited Microsoft Office documents to improve accuracy of language, flow, and readability.
• Interacted with 100 customers by phone, email, or in-person to provide information.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Oversaw and monitored HIPPAA violation tracking system for accuracy, reducing issues.
• Scheduled 10 representative meetings, prepared agendas, and maintained calendars to prepare for meetings and events.
• Reconciled account files and produced end-of-day and monthly reports.

• 40 hrs/week
• Acted as main point of contact for over 15 patients and 10 center staff by closely reviewing medical charts and maintaining high levels of communication.
• Maintained confidentiality of patient data and patient condition to safeguard health information.
• Communicated with multiple insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments in PAYLOCITY using cash and credit cards, maintaining accurate records of transactions.
• Answered over 75 incoming calls per day, scheduled appointments and filed medical records.
• Worked with patients to schedule tests and procedures at 4 facilities.
• Engaged with doctors and attorneys to provide critical patient information.
• Worked closely with patients to deliver excellent and direct individualized patient care.

40 hrs/week

• Trained and supervised 12 spa staff on best practices, sales techniques and customer service.
• Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
• Handled 50 high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Recommended spa treatments and services, boosting sales and bringing in new clientele.
• Greeted over 350 spa guests warmly to create positive first impression of establishment.
• Led 20 spa tours for new members to familiarize guests with services provided.
• Communicated with various product vendors to select products to stock and sell.
• Answered questions about spa, treatments offered and spa's amenities.

32 hrs/week

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Checked pool and surrounding areas for hazardous conditions.
• Attentively monitored swimmers to identify distress.
• Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly

40 hrs/week

• Educated customers on promotions to enhance sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Processed product returns and assisted customers with other selections.
• Provided positive first impressions to welcome existing, new and potential customers.

Degree in progress

Graduated