Faith Gray, MA
Huntsville,AL
Summary
Accomplished Patient Care Program Coordinator at Vanderbilt University Medical Center, adept in culturally competent care and developing individualized treatment plans. Demonstrated success in enhancing patient satisfaction and continuity of care through effective consultation and coordination. Skilled in maintaining quality assurance standards, showcasing personal and professional integrity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Program Coordinator
Vanderbilt University Medical Center
2019.12 - Current
- Participated in regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Coordinated services with internal and external organizations to assist patients in accessing resources needed for continuity of care.
- Maintained detailed records of patient needs and successful access to resources, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to patients and families through prompt response times and attentive assistance with inquiries or concerns.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Patient Service Representative
Vanderbilt University Medical Center
2018.03 - 2019.12
- Assisted in resolving and satisfying client requests and internal operational issues
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Used EPIC to schedule and manage patient appointments
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
- Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
Owner/counselor
Kenyon Counseling LLC
2016.07 - 2019.12
- Helped patients process realities of phase-of-life changes, depression/anxiety, relationship issues, and addiction. Helped patients to develop strategies to make positive changes in thinking and behavior to develop coping skills
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Developed and implemented treatment plans and modified when needed. Consulted with and coordinated services with patient physicians and other agencies to ensure continuity of care
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
- Conducted therapeutic individual and family therapy sessions for case load of 30 patients weekly
Counselor
Shoals Treatment Center
2016.07 - 2016.12
- Aided patients in arranging medication evaluations and monitoring
- Worked with prescribing professionals to get patients necessary medications
- Developed goal-oriented psycho-educational therapy groups to improve clients’ level of functioning
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Helped patients to deal with realities of addiction and chronic medical issue and develop coping skills
- Presented case history material to review and discussion with other staff members
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders
Clinical Coordinator
Bradford Health Services
2014.06 - 2016.06
- Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes
- Facilitate hiring of qualified Addictions/Detox personnel by interview applicants and making recommendations for employment
- Worked with nurse manager to develop Intensive Outpatient staff through education, evaluation, performance management and competency improvement
- Develop, implement, revise, and evaluate policies and procedures
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints
- Managed case load of 40 clients, providing education, group and individual therapy, and Continuing Care services after patient discharge
Program Manager
Riverbend Center
2003.12 - 2014.06
- Supervised students when providing assessment and counseling services to ensure patient safety and optimum care
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Facilitated on-going assessment of patient/family needs and provided direct patient care in assessment, therapy, and aftercare planning
- Effective counseling in health maintenance and disease management
- Supervised and managed daily activities of clinical team consisting of 20 physicians, nurses and support staff
Emergency Line Therapist
Riverbend Center
2001.01 - 2014.06
- Observed and monitored client behavior and responses to treatment
- Mediated conflicts within families to clarify and resolve underlying issues
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Connected clients with community service and resource agencies
- Trained in substance abuse, co-occurring disorders, and effect of employment and housing issues on mental health
- Responded to after-hours call to emergency services and provided pre-admission screening in Emergency Department for patients presenting with mental health and substance abuse symptoms
Program Manager for Assertive Community Treatment
Riverbend Center
2001.12 - 2012.04
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Supervised and managed daily activities of clinical team consisting of 10 physicians, nurses and support staff
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Treated patients with mental health disorders, addiction, and chronic medical conditions
- Developed patient care plans, including assessments, evaluations and diagnoses
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
- Delivered in-home care to disabled children and adults
- Effective counseling in mental health maintenance and disease management
Program Coordinator for Intensive Day Program
Riverbend Center
2002.04 - 2002.10
- Interviewed and recommended team members for hire
- Coordinated work between multiple departments
- Created standard operating procedures
- Provided group and individual therapy for partial hospitalization program to 20-30 patients weekly. Coordinated patient admissions and discharges to program
- Coordinated daily services provided to patients by doctor, nurse, therapist, and other staff
Court Liaison
Riverbend Center
1998.07 - 2002.01
- Monitored conditionally released, mentally ill individuals who had been committed to State hospital or found “Not Guilty by Reason of Insanity” in court
- Conducted therapeutic individual and family therapy sessions
- Connected clients with community service and resource agencies
- Offered expert testimony for legal consultations and court hearings
- Recommended treatment protocols such as group therapy or rehabilitation
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions
- Trained in substance abuse, co-occurring disorders, and effect of employment and housing issues on mental health
Geriatric Outreach Therapist
Riverbend Center
1997.07 - 1998.07
- Worked with prescribing professionals to get patients necessary medications
- Connected clients with community service and resource agencies
- Provided individual therapy sessions for adults in Nursing Home setting for 20 patients weekly
- Presented case history material to review and discussion with other staff members
- Observed and monitored client behavior and responses to treatment
- Displayed sensitivity to cultural and population-specific needs of clients and families served
- Provided in-home counseling services to patients diagnosed with severe mental health disorders
Education
Master of Arts - Mental Health Counseling
University of North Alabama
Florence, AL1997
Bachelor of Science - Psychology
University of North Alabama
Florence, AL1994
Skills
- Self-motivated
- Independent judgment and decision making
- Culturally competent care
Skilled in assessment and development of individualized treatment plans
Consultation and coordination with other professionals to provide continuity of care
- Maintaining quality assurance standards
- Personal and professional integrity
- Patient and family focused
- Confidentiality
- Patient interviewing skills
Accomplishments
NAMI Mental Health Worker of the Year 2005
Lectured at The Healing Place Grief Center in 2005
Lectured at the State Social Work Conference March 2002
Affiliations
Chi Sigma Iota National Counseling Honor Society
Psi Chi National Psychology Honor Society
American Counseling Association
Alabama Counseling Association
Certification
Licensed Professional Counselor in the state of Alabama since 2002
Certified Facilitator for the Transparenting program since March 2000
Timeline
Patient Care Program Coordinator
Vanderbilt University Medical Center
2019.12 - Current
Patient Service Representative
Vanderbilt University Medical Center
2018.03 - 2019.12
Owner/counselor
Kenyon Counseling LLC
2016.07 - 2019.12
Counselor
Shoals Treatment Center
2016.07 - 2016.12
Clinical Coordinator
Bradford Health Services
2014.06 - 2016.06
Program Manager
Riverbend Center
2003.12 - 2014.06
Program Coordinator for Intensive Day Program
Riverbend Center
2002.04 - 2002.10
Program Manager for Assertive Community Treatment
Riverbend Center
2001.12 - 2012.04
Emergency Line Therapist
Riverbend Center
2001.01 - 2014.06
Court Liaison
Riverbend Center
1998.07 - 2002.01
Geriatric Outreach Therapist
Riverbend Center
1997.07 - 1998.07
Master of Arts - Mental Health Counseling
University of North Alabama
Bachelor of Science - Psychology
University of North Alabama
Licensed Professional Counselor in the state of Alabama since 2002
Certified Facilitator for the Transparenting program since March 2000
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