Faith Greene
San Antonio
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Adept at multitasking and organization, ensuring efficient service flow and enhanced guest experiences. Proven ability to adapt quickly and maintain a positive demeanor, contributing to a 20% increase in customer satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
IHOP
05.2025 - 08.2025
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Supported team members during peak hours to ensure efficient service flow.
- Learned menu items thoroughly to offer informed recommendations to guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Adapted quickly to changing environments and priorities during busy shifts.
- Engaged with guests to enhance overall dining experience through attentive service.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Nursing Assistant
the Rio at Mission Trails
03.2021 - 07.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented patient progress and care provided in electronic health records accurately.
- Supported nursing staff in executing care plans tailored to individual patient needs.
- Communicated effectively with patients and families, addressing concerns and providing updates.
- Contributed to orientation of new staff, sharing knowledge of best practices and procedures.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Highlands High School
San Antonio, TX05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- Sales techniques
- Supply restocking
- Order accuracy
- Table bussing
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Tableside etiquette
- Guest seating
- Table setting
- Item promotion
- Multitasking and organization
- Calm demeanor
- Hostess support
- Table setting arrangements
- Positive and professional
- Team player
Timeline
Server
IHOP
05.2025 - 08.2025
Nursing Assistant
the Rio at Mission Trails
03.2021 - 07.2022
High School Diploma -
Highlands High School