Faith Grimm
Boise,ID
Summary
Healthcare professional with extensive experience in coordinating patient care and ensuring smooth operations in clinical settings. Proven ability to collaborate effectively with medical teams and adapt to evolving patient needs. Strong organizational skills and commitment to achieving high-quality patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Boise Family Medicine
06.2023 - Current
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Line Cook/Prep Cook/Caterer/Register/Server
Deli George
08.2020 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
High School Diploma -
Boise High School
Boise, IDSkills
- HIPAA Compliance
- Effective Time Management
- Insurance Verification
- Scheduling Coordination
- Customer Service
- Multitasking ability
- New Hire Training
- Organizational Skills
- Attention to Detail
Certification
- CPR certified
Timeline
Lead Patient Care Coordinator
Boise Family Medicine
06.2023 - Current
Line Cook/Prep Cook/Caterer/Register/Server
Deli George
08.2020 - 09.2023
High School Diploma -
Boise High School
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