Faith Grogan
Waterloo,IL
Summary
Capable team player passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in customer service establishments.
Overview
5
5
years of professional experience
Work History
Bartender
Fountain Inn
08.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Member Experience Associate
Club Fitness
01.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Daycare Teacher's Assistant
Innovations Early Childhood Center
07.2023 - 11.2023
- Encouraged child involvement in classroom experiences and group interaction.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Set up playroom and childcare areas for safety and cleanliness.
- Established safe play environment for children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Bartender/Server
Willies West End Tavern
10.2019 - 04.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Maurices
08.2021 - 02.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Okawville Jr/Sr High School
Okawville, ILSkills
- Basic accounting
- Suggestive Selling
- Payment Processing
- Health codes compliance
- Organizational ability
- Clear and effective communication
- Team training and development
- Professional Appearance
- Outgoing Personality
- Service-oriented mindset
Timeline
Member Experience Associate
Club Fitness
01.2024 - 08.2024
Bartender
Fountain Inn
08.2023 - Current
Daycare Teacher's Assistant
Innovations Early Childhood Center
07.2023 - 11.2023
Sales Associate
Maurices
08.2021 - 02.2022
Bartender/Server
Willies West End Tavern
10.2019 - 04.2023
High School Diploma -
Okawville Jr/Sr High School
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