Faith Harding
Marion,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Store Associate
TJ Maxx, TJX Companies
Cedar Rapids, IA
11.2023 - Current
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Cleaned store before opening.
- Put merchandise on clearance.
Customer Service Associate
Copyworks
Cedar Rapids, IA
06.2023 - 01.2024
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Cashier
Walgreens
Marion, IA
08.2023 - 11.2023
- Greeted customers and provided friendly customer service.
- Used register and handled money.
- Cleaned store at end of day.
- Stocked shelves and unloaded truck.
- Used photo machines and completed photo orders.
Crew Member
KFC
Marion, IA
03.2020 - 08.2021
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Front Desk Associate
AirFX Trampoline Park
Hiawatha, IA
01.2017 - 08.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Crew Member
McDonald's
Marion, IA
08.2015 - 03.2019
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups and bags.
Education
High School Diploma -
Marion High School
Marion, IA05.2019
Skills
- Hard-working
- Fast learner
- Positive
- Helpful to coworkers and customers
Timeline
Store Associate
TJ Maxx, TJX Companies
11.2023 - Current
Customer Service Cashier
Walgreens
08.2023 - 11.2023
Customer Service Associate
Copyworks
06.2023 - 01.2024
Crew Member
KFC
03.2020 - 08.2021
Front Desk Associate
AirFX Trampoline Park
01.2017 - 08.2019
Crew Member
McDonald's
08.2015 - 03.2019
High School Diploma -
Marion High School
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