Summary
Overview
Work History
Education
Skills
Timeline
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Faith Harris

Spencer,IN

Summary

Results-driven customer service supervisor with 3 years of experience in team management and enhancing customer interactions in fast-paced environments. Proven track record of overseeing and training teams to deliver high-quality service and effectively resolve issues. Skilled in maintaining sanitary conditions and providing care in veterinary settings. Currently pursuing a degree in Veterinary Technology, bringing a strong foundation in animal care and a commitment to excellence in customer service.

Overview

4
4
years of professional experience

Work History

Merchandise Key Carrier

HomeGoods
08.2024 - Current
  • Oversaw the planning and execution of merchandising strategies to drive sales and enhance customer experience
  • Managed a team of 20-30 merchandisers, providing guidance, training, and performance evaluations
  • Analyzed market trends, customer preferences, and competitor activities to identify opportunities for product assortment improvements
  • Implemented visual merchandising guidelines to create visually appealing displays that increased customer engagement
  • Collaborated with cross-functional teams including marketing, sales, and operations to align merchandising efforts with overall business objectives
  • Utilized data analytics tools to track key performance indicators (KPIs) such as sell-through rates, inventory turnover, and gross margin

Customer Service Supervisor

Pet Palace
04.2022 - 08.2024
  • Managed a team of 10-15 customer service representatives, providing guidance and support to ensure high-quality customer interactions
  • Monitored incoming calls and conducted regular quality assurance checks to guarantee adherence to company policies and procedures
  • Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
  • Administered medications and treatments as directed by owners, maintaining accurate records of dosages and schedules
  • Maintained a clean and sanitary environment by regularly cleaning kennels, litter boxes, cages, and play areas
  • Organized daily feeding schedules according to specific dietary requirements provided by pet owners
  • Assisted in grooming tasks such as bathing, brushing, nail trimming, and ear cleaning to make certain pets' hygiene needs were met

Front End Associate

Menards
10.2021 - 06.2022
  • Efficiently processed cash, credit card, and mobile payments for customer purchases
  • Resolved customer inquiries, complaints, and issues in a professional and timely manner
  • Collaborated with team members to achieve daily sales targets and meet store objectives
  • Managed up to 200 returns, exchanges, and refunds daily according to company policies while ensuring customer satisfaction
  • Utilized point-of-sale (POS) system to process transactions accurately and efficiently
  • Contributed to inventory management by monitoring stock levels of popular items at the front end cashier station

Education

College in Veterinary Technology - Veterinary Technology

Penn Foster
Remote
02-2027

Skills

  • Team development coaching
  • Staff management
  • Proficient in multitasking
  • Precise data entry
  • Clear verbal and written communication
  • Conflict resolution
  • Service-oriented professional
  • Loss prevention strategies
  • Delegation

Timeline

Merchandise Key Carrier

HomeGoods
08.2024 - Current

Customer Service Supervisor

Pet Palace
04.2022 - 08.2024

Front End Associate

Menards
10.2021 - 06.2022

College in Veterinary Technology - Veterinary Technology

Penn Foster

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Faith Harris