Faith Hearn Perez
Rocksprings,TX
Summary
Proactive professional with a passion for people and a proven knowledge of conflict resolution, guest and team communication, and administrative skills. Eager to contribute to team success and overall positive, healthy work environment.
Overview
9
9
years of professional experience
Work History
Retreats Host
Camp Eagle Adventure Camps
01.2022 - Current
- Collaborated with youth pastors, school directors, and other organizational leaders to plan custom retreats tailored to each group's needs before and during retreats
- Managed last-minute adjustments during retreats, including maintenance issues, schedule changes, weather-related challenges, and staff issues
- Coordinated logistical aspects of retreats, including booking accommodations, meal requests, activities, and staffing
- Mentored facilitators through one-on-one check-ins and biweekly meetings
- Helped train and guide facilitators in their new role in the retreats team and community
- Fostered relationships with guests and staff to heighten guests' experiences before, during, and after retreats
- Developed retreats from scratch and put new spins on existing retreats to encourage repeat attendance
- Facilitated activities for groups, such as rock climbing, ziplining, and sherpa hikes, ensuring safety and encouraging confidence
- Responded to retreats interests inquiries via email/phone to increase revenue and camper nights
HR Onboarding Director/Operations Coordinator
Chick-Fil-A
12.2018 - 11.2021
- Involved in the hiring and training of 100+ individuals for the opening of this location in January 2020
- Responsible for scheduling and running all New Hire Orientations, explaining policies and assisting with developing schedules and training times for all new hires
- Input all new hires into payroll, including 19, W4, and direct deposit information
- Order uniforms for store and log purchases in database
- Run day-to-day operations, positioning team members for successful shifts, run breaks, count and order money, maintain a safe and healthy work environment
- Handle with care and resolve any guest complaints
Co-chair/Assistant Director
Rise Retreat
11.2015 - 09.2018
- Assistant Director ('17-'18)
- Interviewed and hired all staff, secured camp location, created theme and devotional discussions, organized schedule for all camp events and activities, mentored executive staff and co-chairs, balanced and budgeted camp finances, initiated hiring process for upcoming year
- Co-chair ('15-'17)
- Facilitated small group discussion, designed discussion questions based on sermons, mentored and oversaw counselors, prayer teamers, and their campers
Education
Associate of Art - Sign Language Interpretation
Austin Community College
Austin, TX06.2021
Skills
- Bilingual (ASL)
- 15 years customer service experience
- Strong Interpersonal Communication
- Teambuilding
- Collaboration
- Flexible & Adaptable
- Conflict resolution
- Verbal and written communication
- Event planning and coordination
Timeline
Retreats Host
Camp Eagle Adventure Camps
01.2022 - Current
HR Onboarding Director/Operations Coordinator
Chick-Fil-A
12.2018 - 11.2021
Co-chair/Assistant Director
Rise Retreat
11.2015 - 09.2018
Associate of Art - Sign Language Interpretation
Austin Community College
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