Faith Hernandez
Searcy,AR
Summary
Self-motivated professional with a proven track record of seizing viable opportunities for expansion and innovation in business. Skilled in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Passionate and accomplished in business development, customer service, and team building. Possesses an entrepreneurial spirit, deep understanding of market trends, and a keen eye for growth opportunities.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
21
21
years of professional experience
Work History
Cashier
Sunrise Donuts
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Co-Owner
Faith's Fabulous Finds & Services, LLC
10.2022 - 08.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Networked with 2 other businesses and 10 customers to increase sales opportunities and contacts.
- Interacted well with 10 customers to build connections and nurture relationships.
Car Detailer
Diamond Brite Auto Detailing
06.2022 - 08.2022
- Washed, waxed and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Ran mobile detailing unit to serve customers across local community.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed cars and trucks daily for auto dealership.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Shined vehicle windows and windshields to remove water spots.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Mentor
Principle Applications Life
09.2021 - 06.2022
- Troubleshooted spiritual setbacks and issues with participants
- Guided participants in more positive spiritual directions through use of Holy Bibles and other faith- based resources
- Taught classes on Biblical literature and principles.
- Introduced modifications to PALS curriculum and introduced new, effective instructional techniques.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Monitored student behavior and enforced discipline policies.
- Established instructional practices driven through statistical performance data.
- Instructed small groups of teachers and students.
- Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
- Cultivated positive relationships between community members, school students and teachers.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Carhop
Sonic
01.2019 - 07.2019
- Served food, drinks, ice cream and various condiments
- Placed orders and took money and credit cards for payment
- Helped customers with issues or problems with food orders
- Cleaned and cooked when needed
- Checked temperatures of foods and coolers.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Assisted approximately 35 customers in choosing menu items by providing food complementing information.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Production Worker
Aromatique Inc
07.2015 - 12.2015
- Produced potpourri bags on a production line.
- Organized work to meet demanding production goals.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Inspected final products to assess compliance with quality standards and established tolerances.
Waitress/Cashier
Carino's
02.2014 - 02.2015
- Served food, collected money, and simple cleaning chores
- Customer service support when needed.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Processed customer refunds and exchanges according to established guidelines.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Corino's restaurant with social relevancy and intentionality.
Waitress/Cashier
Cracker Barrel
10.2013 - 02.2014
- Served food and drinks
- Collected money and gave change
- Cleaned area
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Checked personal identifications during alcohol and tobacco sales.
Telephone Service Representative
The Heritage Company
02.2005 - 09.2005
- Called customers on behalf of non-profit organizations such as Special Olympics, Children’s Wish, and
- Mothers Against Drunk Driving
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Called prospective customers in designated market area to qualify leads.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
Cashier/Customer Service/Cook
Jerry's Place
06.2004 - 02.2005
- Cooked, cleaned, stocked inventory, and cashier work.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Waitress
DJ’s Diner
11.2003 - 06.2004
- Served food, drinks and cleaned areas
- Sometimes prepared cold foods.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Informed customers about daily and seasonal specials.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
Education
GED -
Russellville Adult Education
Russellville, AR01.2009
Skills
- Customer and Food Service
- Organizational Skills and Attention to detail — Highly Proficient
- Productivity and Time Management
- Goal-Driven
- Work Ethic and Integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Sunrise Donuts
09.2024 - Current
Co-Owner
Faith's Fabulous Finds & Services, LLC
10.2022 - 08.2024
Car Detailer
Diamond Brite Auto Detailing
06.2022 - 08.2022
Mentor
Principle Applications Life
09.2021 - 06.2022
Carhop
Sonic
01.2019 - 07.2019
Production Worker
Aromatique Inc
07.2015 - 12.2015
Waitress/Cashier
Carino's
02.2014 - 02.2015
Waitress/Cashier
Cracker Barrel
10.2013 - 02.2014
Telephone Service Representative
The Heritage Company
02.2005 - 09.2005
Cashier/Customer Service/Cook
Jerry's Place
06.2004 - 02.2005
Waitress
DJ’s Diner
11.2003 - 06.2004
GED -
Russellville Adult Education
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