Faith Herron
Middleburg,FL
Overview
3
3
years of professional experience
Work History
Medical Office Specialist
McIver Clinic
12.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Manage front office duties including patient relations
- Check in/ and check out duties
Medical Office Specialist
HCA Healthcare Inc.
06.2022 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Incoming and outgoing referral management
Patient Access Representative
Women’s Care
10.2021 - 06.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Certificate - Patient Care Tech
Jacksonville Career College
Jacksonville, FL06.2015
Skills
- Patient Scheduling
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Referral management
Accomplishments
Severed in United States Navy from 1997-2001
Timeline
Medical Office Specialist
McIver Clinic
12.2023 - Current
Medical Office Specialist
HCA Healthcare Inc.
06.2022 - 12.2023
Patient Access Representative
Women’s Care
10.2021 - 06.2022
Certificate - Patient Care Tech
Jacksonville Career College
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