Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
Generic

Faith Hill

Melbourne

Summary

Professional in hospitality industry, bringing valuable experience in providing exceptional customer service and personalized guest interactions. Committed to team collaboration and meeting dynamic needs of guests. Reliable and adaptable, proficient in anticipating and fulfilling guest needs with positive attitude and attention to detail.

Overview

11
11
years of professional experience

Work History

Concierge Specialist

TTEC
10.2021 - Current
  • Managed and monitored the technical ticket tracker to ensure timely resolution of issues, optimizing system performance for both agents and customers.
  • Actively tracked agent status (Aux) to ensure proper allocation, minimizing downtime and maximizing productivity.
  • Assisted supervisors with day-to-day operations, ensuring a smooth workflow and providing support for any ad-hoc needs.
  • Created and posted critical announcements regarding system outages, updates, and general communication to keep team members informed and aligned.
  • Provided real-time support via group chat, offering assistance with troubleshooting, escalated issues, and ensuring agents were equipped to handle complex calls.
  • Fostered a collaborative and solution-driven environment by working closely with agents to resolve issues and improve service delivery.
  • Call Center Support: Acted as a liaison between agents and supervisors, offering support during high call volume periods, and providing troubleshooting for system and process issues.
  • Concierge Calls: Assisted with specialized concierge services, providing personalized customer service and resolving customer inquiries or requests with a focus on high satisfaction and prompt resolution.

Lead Server

Victoria Landing, Melbourne
09.2017 - 07.2021
  • Provided excellent customer service by assisting residents with meal service, ensuring all dietary and personal preferences were met with care and professionalism.
  • Acted as the lead server, overseeing a team of servers, assisting with food delivery, and ensuring a smooth, efficient dining experience for all residents.
  • Collaborated with chefs to create and update the daily menu, ensuring variety, nutritional balance, and resident satisfaction.
  • Maintained cleanliness and organization of both the kitchen and dining areas, adhering to safety and sanitation standards.
  • Managed dining room operations, including tracking resident attendance, ensuring everyone received their meal, and addressing any special requests or dietary needs.
  • Ensured that rolled silverware and all necessary dining supplies were prepared and stocked before service.
  • Offered continuous support and guidance to fellow servers, troubleshooting any challenges that arose and promoting a positive team environment.
  • Monitored resident feedback and worked with management to address any concerns or improve service quality.

Teacher

Planet Kid
09.2014 - 05.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Education

High School Diploma -

Eau Gallie High School
Melbourne, FL
05-2017

Accomplishments

  • Multitasking & Adaptability:
    Successfully balanced multiple responsibilities across different environments, managing operational tasks, supporting team members, and ensuring high levels of guest/resident satisfaction.
  • High Satisfaction Ratings:
    Consistently contributed to positive feedback from both residents and internal teams, reflecting a strong commitment to customer service and team collaboration.
  • Crisis Management:
    Demonstrated a strong ability to handle high-pressure situations, whether responding to tech issues on the call center floor or managing dining disruptions, ensuring minimal impact on operations and maintaining positive guest experiences.

Languages

English
Full Professional

Timeline

Concierge Specialist

TTEC
10.2021 - Current

Lead Server

Victoria Landing, Melbourne
09.2017 - 07.2021

Teacher

Planet Kid
09.2014 - 05.2017

High School Diploma -

Eau Gallie High School

Similar Profiles

CREATE PROFILE
Faith Hill