Faith Hines

• - Lead multi-site operational strategy and people management, overseeing a $500K+ budget and aligning initiatives with organizational goals and HR policy.
• - Directed organizational assessment and team restructuring projects to increase operational efficiency, optimize staffing, and support strategic growth.
• - Developed and implemented workplace safety and violence protection policies, including risk assessments, staff training, and compliance with OSHA and state regulations.
• - Partnered with local and federal law enforcement to identify security risks, strengthen incident response, and ensure alignment with best practices.
• - Designed emergency response protocols for workplace incidents and large gatherings, including evacuation plans, crisis communication, and volunteer training.
• - Managed onboarding and offboarding workflows, ensuring compliance, documentation accuracy, and a consistent employee experience.
• - Supported implementation and use of Paylocity and RAMP for employee data and process automation.
• - Led cross-departmental collaboration for space planning, change management, and continuity planning.
• - Designed and facilitated team-building sessions to strengthen communication and trust across operational teams.
• Streamlined communication between departments by implementing effective tools and procedures that facilitated information sharing among stakeholders.
• Analyzed data related to campus usage patterns to make informed decisions about resource allocation and facility improvements.
• Worked effectively in fast-paced environments.

• - Built and maintained a volunteer base of over 100 individuals through strategic leadership development, succession planning, and culture-building programs.
• - Directed safety planning and emergency preparedness for high-capacity events, ensuring compliance with fire codes, workplace safety standards, and public safety guidelines.
• - Partnered with senior leadership to design scalable onboarding and training systems that improved engagement and retention.
• - Facilitated leadership workshops and staff development trainings to build management capacity and team effectiveness.
• - Used program and project management strategies to improve event planning, reduce logistics inefficiencies, and support large-scale team coordination.

Provided executive-level administrative support, including scheduling, document management, and correspondence for small business leaders.

Streamlined office operations and workflow systems, improving efficiency in procurement, reporting, and communication.

Designed and implemented onboarding and office policy manuals to ensure consistency, compliance, and ease of training.

Coordinated vendor relations and facilities support, ensuring smooth day-to-day office functionality.

HR & Organizational Development

Delivered HR consulting to small businesses, focusing on policy compliance, documentation accuracy, and internal communications.

Facilitated staff trainings in onboarding, office protocols, and communication strategies to strengthen team effectiveness.

Supported change management initiatives including team restructuring, role realignment, and system transitions.

Assisted in implementing safety and compliance practices that supported employee well-being and risk reduction.

• - Partnered with Human Resources on onboarding, policy compliance, and recruitment logistics.
• - Contributed to improvements in internal communications and procurement workflows, driving cost savings.
• - Maintained high-touch, employee-centered administrative support and collaboration across teams.