Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Faith Howdyshell

Cabot,PA

Summary

Hardworking and reliable team member with background of operating cash registers and customer service. I'm a quick learner and open- minded. I'm fairly quick on my feet and have gotten used to fast paced, stressful environments. I have the ability to keep up and learn multiple rules in the work environment and i have been certified in OSHA and food safety.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Ponderosasteakhouses
Butler, PA
05.2021 - Current
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained productive relationships with employees.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Discounted purchases by scanning and redeeming coupons.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Used suggestive selling techniques to promote add-on sales.

Server

Ponderosasteakhouses
Butler, PA
05.2021 - Current
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Filled condiments and napkin containers during slack periods.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Delivered food orders promptly and courteously.

Caterer

Tanglewood food center
Butler, PA
12.2020 - 06.2021
  • Distributed food to service staff for prompt delivery to customers.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Ensured proper storage of food items prior to catering events.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored food preparation times in order to deliver hot meals on time.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
  • Maintained cleanliness of kitchen area before, during and after catered events.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Adjusted recipes as needed based on customer feedback or dietary requirements.
  • Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
  • Monitored temperatures to maintain proper food safety conditions throughout duration of catered events.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.

Education

High School Diploma -

21st Century Cyber Charter School
Pennsylvania
07.2023

Skills

  • Payment Processing
  • Cash Register Operation
  • Cash Handling
  • Payment Collection
  • Returns Processing
  • Customer Service
  • Customer Assistance
  • Product Recommendations
  • Order Verification
  • Sales Expertise
  • Cleaning and Sanitizing
  • Order Taking
  • Merchandise Restocking
  • Staff Mentoring
  • Credit and Cash Transactions

Affiliations

  • I love to paint, sing, dance, and be around nature. I'm good at crocheting, sewing, knitting, etc.

Accomplishments

  • I know it might sound random, but I have around 40 ribbons for winning crafting, baking, cake decorating, and gardening contests. I also have multiple certificates for Nutritional Frontier business classes that I go to with my mother as a part of her business.

Certification

  • Im certified in OSHA and food safety.

Languages

Chinese (Mandarin)
Limited
Spanish
Limited

Timeline

Cashier

Ponderosasteakhouses
05.2021 - Current

Server

Ponderosasteakhouses
05.2021 - Current

Caterer

Tanglewood food center
12.2020 - 06.2021

High School Diploma -

21st Century Cyber Charter School

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Faith Howdyshell