Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Faith Itoro

Faith Itoro

The difference between you and I is time

Summary

I am a results-focused, Agile Scrum Master with over 15 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. I am knowledgeable in task prioritization, risk management and workflow optimization. I have exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. I am highly skilled at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.

Overview

17
17
years of professional experience
4
4
Certification

Work History

Agile Scrum Master Manager

WEALTH ENHANCEMENT GROUP
03.2023 - Current
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times. Organized and facilitated over 150 scrum ceremonies, fostering shippable increment for my organization.
  • Lead 3 Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Managed schedules and implementation of product updates and new releases. Produced thorough, accurate and timely reports of project activities.
  • Devise 17-page release plan and Agile charter and coordinate backlog refinement with Product Owner to resolve blocking challenges.
  • Lead 2 Scrum teams consisting of 12 members to streamline a multifaceted compliance project. Facilitate teams' planning and tracking activities while coaching in Agile principles.
  • Facilitated 35 Scrum of Scrum calls to build synergies and bridge communication among various technology teams, Implementing Agile mindset by conducting impactful burndown chart and team velocity analyses calls for continuous improvement.

Agile Technical Delivery Lead

KPMG US
06.2021 - 02.2023
  • Led Scrum events/artifacts like the stand-ups, sprint planning Retrospectives, Story Refinement, Review and Release Planning meetings for multiple, concurrent projects on the transportation team.
  • Assessed and tracked team metrics through Burn-Down, Burn-Up and Team Velocity. Drove improvement and innovation while building a self organizing team, radiating progress to the teams and stakeholders.
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Oversaw 3 teams, project milestone completion and quality of work performed. Compiled project design documents and Runbook to ensure proper documentation of our completed projects.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse. Constantly reviewing project plans.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks. Maintained project schedules by managing deadlines and adjusting workflow.

Service Delivery Lead (Scrum Master)

INSIGHT ENTERPRISE
04.2019 - 05.2021
  • Initiated and organized Agile community of practise helping in standardization of Agile best practices in the organization.
  • Analyzed the present Agile processes, prioritize areas of improvement, and work alongside key stakeholders to implement the improvements..
    • Facilitated/participated in key Scrum meetings
    • Coached team members as needed, including resolving conflict
    • Communicate project risks
    • Manage projects in Jira; providing software training to team members as needed.
  • Monitored reports on key Agile performance metrics to leadership team.
  • Supported various projects and partner relationships not directly related to software development.
  • Fostered and modeled a collaborative team environment driven to build a great platform.
  • Attend Team management meetings for growth, setting up deliverables on Change Advisory board(CAB) and deployment documentations.

Senior Scrum Master

IKEA
09.2017 - 03.2019
  • Built a high performing team focused on team collaboration, efficient work flow and continuous improvement using Kanban and Scrum techniques.
  • Coached and performed the role of a Servant Leader(True Leader) and trained 3 Scrum teams on Agile best practices for other departments.
  • Organized and Motivated cross functional teams, ensuring scrum events took place effectively while achieving the team goals.
  • Acted as a change agent and increased my team's efficiency and productivity to 40%.
  • Worked with Product owner and Developers to drive company's projects to production, meeting deadlines and increments.
  • Advised and coached Product owners in managing and prioritizing the product backlog aligning to the team's Definition of Done protocol for sprint releases.
  • Collaborated with QA team to ensure testing efforts align with system deliveries and business processes.
  • Regular meeting and coordination with internal and external stakeholders to establish project scope, system goals, and requirements.

Contract and Consultant Manager

DAI
04.2012 - 08.2017
  • Manage the process of identifying, recruiting, and engaging local and International consultants, including fee rate negotiation, and liaising with DFID for necessary approvals for all 10 SPARC States and the federal component.
  • Analyzed the impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements resulting in raised capital by building partnerships with investors and maintaining strong stockholder relationships.
  • Developed short-term and long-term strategic plans to improve risk control and mitigation while monitoring the organizations inflow and out flow of cash.
  • Managed the SPARC work streams and participated in developing work plans and overarching Terms of References.
  • Developed sub-ToRs for individual consultancy inputs and liaising with consortium partners over Short-Term contracts of consultants.
  • Assisted in monitoring expenditure against budget and future commitments monthly.
  • Mentored the PMU officers in state offices on submission of reports according to SPARC's QA procedures and then uploading relevant reports to the intranet for easy access.
  • Coordinated the flow of regular updates of state web pages thereby advising on state work plans and identifying consultants to carry out these inputs.
  • Supported to opportunities for promoting SPARC reforms through institutions and organizations identified in non-Lead States or at Federal level, preparing service contracts for companies and individual identified.

Contract Project Manager

DFID-UKAID
09.2006 - 03.2012
  • Oversaw multiple consultants and worked diligently to meet and exceed performance goals.
  • Managed existing portfolio of consultants and potential leads using SAGE system.
  • Recruited new high-priority clients and maintained long-term relationships with existing ones.
  • Created Terms of reference (TOR), detailed budget and schedules in alignment with consultants specifications.
  • Trained consultants on additional job positions to maintain coverage of roles.

Education

MBA -

National Open University , Nigeria
06.2023

BSc. Business Admin -

University of Abuja, Nigeria
08.2008

Skills

  • Agile Framework: Scrum, Kanban, Scaled Agile(SAFe), Lean, XP
  • Planning, Facilitating and Coordination
  • Agile Project Management
  • Software Development Life Cycle (SDLC)
  • Backlog Grooming / Release planning
  • Performance Testing, Risk Management and Compliance
  • Azure DevOps, Salesforce, ServiceNow
  • JIRA, Confluence, Sharepoint, Miro
  • AWS, Cloud Computing, SAP, EDI, SQL, Python
  • User Stories, ATDD, TDD, Continuous Integration
  • Soft Skills
    Interpersonal Skills
    Conflict Resolution
    Active Listening
    Emotional Intelligence
    Negotiation

Certification

  • PSM 1&2
  • Diploma Project Management
  • SAFe 6.0
  • Ethic and Compliance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Agile Scrum Master Manager - WEALTH ENHANCEMENT GROUP
03.2023 - Current
Agile Technical Delivery Lead - KPMG US
06.2021 - 02.2023
Service Delivery Lead (Scrum Master) - INSIGHT ENTERPRISE
04.2019 - 05.2021
Senior Scrum Master - IKEA
09.2017 - 03.2019
Contract and Consultant Manager - DAI
04.2012 - 08.2017
Contract Project Manager - DFID-UKAID
09.2006 - 03.2012
National Open University - MBA,
University of Abuja - BSc. Business Admin,
Faith Itoro