Faith Jackson
Grand Ledge,MI
Summary
Proven caregiver and team player, adept in Dementia Care and Time Management, significantly enhanced patient satisfaction at ProMedica Skilled Nursing & Rehabilitation. Leveraged compassionate caregiving and organizational skills to improve client well-being and safety, demonstrating a strong commitment to excellence and patient support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Compassionate caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in CNA. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings.
Overview
7
7
years of professional experience
Work History
Elderly Caregiver
Bickford Senior Living
06.2024 - Current
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Offered companionship and kindness to elderly patients.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Assistant Daycare Teacher
Gilden Woods Early Care And Preschool
03.2023 - 06.2024
- Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
- Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
- Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.
- Streamlined administrative tasks through effective organization and time management techniques.
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
- Implemented creative arts-based activities that encouraged self-expression while honing fine motor skills among students.
CNA
ProMedica Skilled Nursing & Rehabilitation
02.2022 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
3rd Key Manger
Claire's Boutique
06.2021 - 06.2022
- Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Counted registers and cleaned and secured shop at end of shift.
Call Center Representative
TTEC
09.2020 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cashier/Truck Unloader
Lowes Home Improvment
09.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Psychology
New Mexico Junior College
Hobbs, NM05.2019
High School Diploma -
Walled Lake Central High School
Commerce Township, MI06.2017
Skills
- Dementia Care
- Patient Companionship
- Social interaction
- First aid and safety
- Compassionate Caregiving
- Meal Preparation
- Housekeeping
- Time Management
- Patient Care
Timeline
Elderly Caregiver
Bickford Senior Living
06.2024 - Current
Assistant Daycare Teacher
Gilden Woods Early Care And Preschool
03.2023 - 06.2024
CNA
ProMedica Skilled Nursing & Rehabilitation
02.2022 - 06.2022
3rd Key Manger
Claire's Boutique
06.2021 - 06.2022
Call Center Representative
TTEC
09.2020 - 05.2021
Cashier/Truck Unloader
Lowes Home Improvment
09.2017 - 02.2018
No Degree - Psychology
New Mexico Junior College
High School Diploma -
Walled Lake Central High School
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