Faith Javier
Brentwood,CA
Summary
Proven customer service expert from Forever 21, adept at handling high-volume transactions and fostering customer loyalty. Excelled in cleanliness, cash management, and mentoring staff, enhancing store efficiency and guest satisfaction. Demonstrated quick learning ability and empathy, ensuring positive customer experiences and operational excellence.
Energetic and friendly with passion for delivering excellent customer service and ensuring positive shopping experience. Possesses strong communication skills and keen ability to handle transactions accurately and efficiently. Aims to contribute to smooth and enjoyable customer journey.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate Cashier
Forever 21
11.2024 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Head Hostess
Dad’s Cafe
08.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess/Busser
La Fuente
04.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
Education
No Degree - Nursing Education
Los Medanos College
Pittsburg, CA07-2026
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Customer engagement
- Stock replenishment
- Store maintenance
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate Cashier
Forever 21
11.2024 - Current
Hostess/Busser
La Fuente
04.2024 - 11.2024
Head Hostess
Dad’s Cafe
08.2023 - Current
- ServSafe Food Handler Certification - National Restaurant Association.
No Degree - Nursing Education
Los Medanos College
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