Faith Jefferson

During my time at the call center, I actively pursued professional development and stayed informed on industry trends, which allowed me to enhance my performance. I streamlined communication between departments, improving workflow and collaboration. I also optimized document processing by introducing standardized templates and refining data entry procedures, reducing processing time. My typing speed of 42 words per minute helped maintain accuracy and efficiency, whether working remotely or in the office. Additionally, I gained valuable logistics training. While attendance issues in late 2024 due to childcare challenges led to my departure, these issues are now resolved, and I’m fully committed moving forward.

A career in childhood development entailed facilitating the growth, education, and overall health and well-being of children. This can encompass various activities such as engaging them in playful physical movements like silly dancing, offering emotional support, and fostering social skills.

I would also be involved in creating and implementing a schedule for daily activities and educational opportunities. My time would also include overseeing and assisting children during meal times, nap times, and playing outdoors.

In my role as a customer service Team Leader, my primary responsibility was to guide and assist a group of teammates and be their go-to person for help or advice. The group also served as my eyes and ears on the ground. For example, if I had a question about a customer’s order, I could ask a representative who had recently spoken with that customer. I also handled escalated customer issues. This involved interacting with upset customers who have a problem and finding a solution to ensure that they have a satisfactory experience. The final part of my job was to monitor performance indicators and implement methods to increase customer happiness and ensure smooth operations. My team also teamed up with other departments to ensure smooth operations and contribute to the overall success of the customer group.

I really enjoy this role and the fact that I get to work flexibly from home or any location of my choice. This arrangement gives me the opportunity to work wherever is best for me at the moment. It has greatly improved my work efficiency, too!

My main tasks involve precisely inputting and updating data in various systems or databases. This data can come from hard copies, digital sources, or other digital mediums. It's critical in this role to have meticulous attention to detail and maintain high accuracy, as it supports the integrity of the data. Other duties might encompass performing quality control measures, resolving any data inconsistencies, and following established guidelines or protocols. I also make recommendations for improving business efficiency and quality.

3.8 GPA