Faith Johnson
Ventura,CA
Summary
Reliable Sales Associate offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Cashier
Big Lots
Ventura, CA
2020.12 - Current
- Processed transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Sales Associate
Sears
Ventura, CA
2019.08 - 2020.02
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Performed stocking and informed management of low inventory quickly.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Cashier
Goodwill
Ventura, CA
2018.03 - 2019.08
- Processed transactions, including cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning and end of shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold.
Education
GED -
2013.08 - 2017.06
Skills
Cash register operations
Cash drawer management
Payment collection
Customer assistance
Bagging and packaging
Credit card processing
Refunds and exchanges
Stocking and replenishing
Heavy lifting
Product restocking
Timeline
Cashier - Big Lots
2020.12 - Current
Sales Associate - Sears
2019.08 - 2020.02
Cashier - Goodwill
2018.03 - 2019.08
Ventura High School - GED,
2013.08 - 2017.06