Faith Johnson
Martinsburg
Summary
Results-driven Supervisor of Factory Operations with a proven track record of enhancing productivity and streamlining workflow processes. Specialize in operational management, quality control, and team leadership to ensure efficient task completion. Excel in communication, problem-solving, and adaptability, utilizing these skills to lead teams effectively and meet organizational objectives.
Overview
11
11
years of professional experience
1985
1985
years of post-secondary education
Work History
Supervisor of Factory Operations
ManpowerGroup
Martinsburg
01.2025 - Current
- Supervised daily factory operations and ensured workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Coordinated schedules to optimize workforce utilization and production output.
- Enforced safety regulations to maintain a safe working environment for all staff.
- Collaborated with management to improve production processes and reduce waste.
- Ensured safety of personnel by enforcing safety rules in the workplace.
- Coordinated with other departments to ensure smooth flow of work in the factory.
Nutrition Service Worker
Meritus Medical Center
Hagerstown
09.2023 - 01.2024
- Prepared and assembled nutritious meals for patients according to dietary guidelines.
- Assisted in maintaining a clean and organized kitchen environment for food safety.
- Collaborated with team members to efficiently serve meals during peak hours.
- Followed portion control standards while serving food to ensure consistency.
- Communicated effectively with dietary staff regarding special dietary needs of patients.
- Observed safety measures and followed instructions when using kitchen equipment and heavy duty mixers.
- Assisted in the preparation and delivery of meals to patients, following strict food safety protocols.
Server Trainer
Cracker Barrel
Hagerstown
03.2015 - 10.2023
- Trained new servers on menu items and service protocols.
- Assisted management in developing training materials and resources.
- Conducted regular training sessions to enhance team skills and knowledge.
- Monitored server performance and provided constructive feedback for improvement.
- Ensured compliance with health and safety regulations during training processes.
- Demonstrated effective customer service techniques to new staff members.
- Collaborated with kitchen staff to streamline service processes and communication.
- Provided exceptional service to high volume of daily customers.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
South Dade Senior High School
Homestead, FLSkills
- Workflow optimization
- Safety compliance
- Production coordination
- Employee training
References
References available upon request.
Timeline
Supervisor of Factory Operations
ManpowerGroup
01.2025 - Current
Nutrition Service Worker
Meritus Medical Center
09.2023 - 01.2024
Server Trainer
Cracker Barrel
03.2015 - 10.2023
South Dade Senior High School