Faith Kaylin Gilman
Nampa,ID
Summary
Versatile hospitality professional with 7-month background in massage therapy, 4.5-year background as a Front Desk Agent and 1.5-year background in Housekeeping. Wide range of Knowledge from first rate hospitality and positive clientele management to ratings and progress within the business, account balancing and software. Thrives in high volume environments while efficiently multi-tasking, using time management and practicing customer retention strengths. Enjoys working with employees and clients while maintaining both a positive and professional manor.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Licensed Massage Therapist
Indian Creek Therapeutics
09.2024 - Current
- Effectively managed time before, during and after sessions to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including aroma therapy, deep tissue, Swedish, and hot stone massages.
- Cultivated a calm atmosphere within the massage space using a softer voice, soft lighting, and tranquil music that enhanced the therapeutic experience for clients.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Washed and folded laundry and maintained a clean environment both inside individual rooms, the office and lobby area.
Front Desk Agent /Night Auditor
The Godfrey Hotel Hollywood
08.2021 - 08.2022
- Took reservations over phone, in person, and via computer, handled and processed payments and provided confirmation information.
- Answered a multi-line phone system and greeted callers swiftly and empathetically, ensuring guests were treated equally both on the phone and in-person.
- Greeted customers upon arrival, offered assistance and answered questions regularly to build rapport and customer retention.
Front Desk Agent (PM Shift)
Hilton Checkers Hotel
03.2019 - 05.2020
- Calculated billings and posted charges to room accounts, reviewed charges with guests at checkout
- Oversaw fast-paced front desk operations and guests' needs at a busy facility during shifts when management was not present
- Responded swiftly to room requests and other inquiries made via website, email, or phone
Housekeeping Attendant/ Front Desk Agent (PM Shift)
Hilton Garden Inn Hotel
03.2018 - 03.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Restocked room supplies such as facial tissues/ towels and soaps, with a personal touch on every job
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
Education
Licensed Massage Therapy - Massage Therapy
Carrington College
Boise, ID08-2024
High School Diploma -
American Leadership Academy
Spanish Fork, UT01.2016
Skills
- Deep Tissue
- Prenatal
- Hot Stones
- Aroma Therapy
- SOAP
- Punctuality
- Organization
- Client Retention
- Positive Attitude
- Safe De-escalation Practices
- Concierge/Receptionist
Certification
- Licensed Massage Therapist (LMT) - [State] Board of Massage Therapy.
- CPR/AED Certification
- Crestline Hotels & Resorts 2019 Presidential Candidate Award- Won 1st place out of 400+ employees throughout the nation. First ever housekeeper to be nominated and to win. Awarded for 'Best at connecting with guests, keeping them coming back more often'.
Timeline
Licensed Massage Therapist
Indian Creek Therapeutics
09.2024 - Current
Front Desk Agent /Night Auditor
The Godfrey Hotel Hollywood
08.2021 - 08.2022
Front Desk Agent (PM Shift)
Hilton Checkers Hotel
03.2019 - 05.2020
Housekeeping Attendant/ Front Desk Agent (PM Shift)
Hilton Garden Inn Hotel
03.2018 - 03.2019
Licensed Massage Therapy - Massage Therapy
Carrington College
High School Diploma -
American Leadership Academy
Hobbies and Interests
- Vocalist
- Painter
- DIY
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