Faith Keiser
Hillsborough,NC
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 8 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Language
Work History
Receptionist Administrator
Wilkinson Supply
01.2023 - 03.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Restaurant Manager
Hickory Tavern
06.2016 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05.2009
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Mail handling
- Document scanning and digitization
- Document Management
- Appointment Scheduling
- Client Relations
Languages
English
Full Professional
Timeline
Receptionist Administrator
Wilkinson Supply
01.2023 - 03.2024
Restaurant Manager
Hickory Tavern
06.2016 - 02.2023
High School Diploma -
Amos P. Godby High School
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