Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Kelleh

Gwinner,ND

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Forklift Driver

Bobcat
09.2024 - Current
  • Loaded and unloaded trucks with precision, minimizing damage to products during transport.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Safely transported valuable goods while adhering to safety protocols and procedures.
  • Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
  • Examined shipments for quality and accuracy.
  • Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
  • Participated in routine safety training sessions to stay current on best practices within the industry.

Customer Service Representative

Lumen Technologies
04.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Package Handler

USPS
05.2019 - 12.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Education

General Studies

Penn Foster Career School
Scranton, PA
06-2018

Skills

    COMMUNICATION & INTERPERSONAL SKILLS:

    * clear and verbal and written communication

    * Active listening and Empathy

    *Conflict Resolution

    *Professionalism with customers and co-worker

    PROBLEM-SOLVING & CRITICAL THINKING

    * Highly adaptable to unexpected conflict

    * Quick decisions making under pressure

    TEAM WORK AND COLLABORATION

    *coordinating with coworkers to reach organizational goals

    *Delegating task to team mates

Timeline

Forklift Driver

Bobcat
09.2024 - Current

Customer Service Representative

Lumen Technologies
04.2022 - 09.2024

Package Handler

USPS
05.2019 - 12.2021

General Studies

Penn Foster Career School

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