Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Kromah

Claymont,DE

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

38
38
years of professional experience

Work History

Paraprofessional

Pro-Care Theraphy
Collingdale , PA
08.2022 - Current
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Graded tests and papers and recorded grades for teaching staff.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Managed workflows of classroom volunteers and trained on school procedures.

Administrative Assistant

Adelphia Angels Homecare
Holmes , PA
12.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Customer Service Representative

ManpowerGroup
Cherry Hill, NJ
09.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Administrative Assistant & Supervisor

Adelphia Angels Home Care
Holmes, PA
06.2019 - Current
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.
  • Created detailed expense reports and requests for capital expenditures.

Tax Preparer

Advanced Tax Service
Philadelphia, PA
04.2009 - 01.2019
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

Residential Worker

Elwyn Inc
Elwyn, PA
06.2005 - 06.2017
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reported changes in resident condition and health to resident care manager.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.
  • Ran errands for patients, did shopping, and picked up other necessities.

Brandywine Senior Living at Haverford Estates

Waitress & Receptionist
Haverford, PA
01.2003 - 01.2010
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built relationships with customers and community to promote long term business growth.
  • Worked independently with minimal supervision.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Associate of Science - Health Studies

Delaware County Community College
Media, PA

Bachelor of Science - Human Services

Lincoln University
Lincoln University, PA

Bachelor of Science - Organizational Leadership

Wilmington University
New Castle, DE
12.2024

High School Diploma -

West Philadelphia High School
Philadelphia, PA
06.2003

Skills

  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • CRM Software
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Proficiency in Microsoft Office and G Suite
  • Proactive Self-Starter
  • Membership Inquiries and Renewals
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Invoice Preparation and Processing
  • Strong Analytical and Problem Solving Skills
  • Database Management
  • LiveChat Messaging
  • Merchandise Orders and Exchanges
  • Document and Records Management
  • Microsoft Office Suite
  • Microsoft Exchange
  • Time Management
  • Computer Proficiency
  • Cultural Awareness and Sensitivity
  • Regulatory Compliance
  • Promoting Brand and Company Identity
  • Call Volume and Quality Metrics
  • Complex Product Knowledge
  • Inter-Department Collaboration
  • Administrative and Office Support
  • Business Development
  • Multi-Line Phone Systems
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail

Timeline

Paraprofessional

Pro-Care Theraphy
08.2022 - Current

Administrative Assistant

Adelphia Angels Homecare
12.2019 - Current

Customer Service Representative

ManpowerGroup
09.2019 - Current

Administrative Assistant & Supervisor

Adelphia Angels Home Care
06.2019 - Current

Tax Preparer

Advanced Tax Service
04.2009 - 01.2019

Residential Worker

Elwyn Inc
06.2005 - 06.2017

Brandywine Senior Living at Haverford Estates

Waitress & Receptionist
01.2003 - 01.2010

Associate of Science - Health Studies

Delaware County Community College

Bachelor of Science - Human Services

Lincoln University

Bachelor of Science - Organizational Leadership

Wilmington University

High School Diploma -

West Philadelphia High School

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