Faith Kronenberg
Gardnerville,NV
Summary
Manager with extensive expertise in overseeing premium event operations at major sporting venues, including college football, Super Bowl events, and the NFL Draft. Proven success in managing logistics, staffing, and large-scale traffic, parking, and transportation operations while leading teams to enhance event flow and VIP access. Skilled in resolving escalated guest issues and coordinating seamlessly with venue security and law enforcement in high-pressure environments with large crowds. Detail-oriented professional with a strong background in daily store operations, cash management, and barista training, committed to fostering positive customer experiences and driving sales through service excellence.
Overview
5
5
years of professional experience
Work History
Special Events Manager
SP+Gameday / Metropolis
01.2022 - Current
- Lead operations for major events including college football games, conference championship events, and Super bowl games, ensuring smooth crowd movement and safe lot operations.
- Served as on-site operations lead for Super Bowl LVI, LVII, LVIII, and LIX and The NFL Draft, overseeing staff placement, signage deployment, and premium parking logistics.
- Supervise 30–60 gameday staff
- Coordinate with NFL, NCAA, stadium operations, security, and police to manage high-volume entry/exit procedures for 50,000–100,000 attendees.
- Conduct post-event debriefs and operational reports to improve traffic mapping, staffing efficiency, and customer experience.
- Train new hires on safety, communication, lane control, VIP access, and revenue procedures.
Shift Supervisor
Starbucks
01.2021 - Current
- Supervised and coached 10–15 partners per shift, ensuring beverage quality, speed of service, and partner engagement.
- Managed cash handling, nightly deposits, and safe audits with zero discrepancies.
- Ensured adherence to Starbucks standards on cleanliness, food safety, and store routines.
- Assisted store manager
- Improved peak-hour workflow efficiency, reducing customer wait times
- Supervised daily operations, ensuring compliance with safety and quality standards.
Education
Bachelor of Science - Health Innovations And Entrepreneurship
Arizona State University
Tempe, AZ08.2026
High School Diploma -
Monarch Academe
05.2021
Skills
- Team Leadership & Coaching
- Inventory & Supply Management
- Labor Scheduling & Drive-Thru & Café Operations
- Customer Connection & Service Recovery
- Cash Handling & Loss Prevention
- Training & Onboarding (Baristas Shift Leads)
- Sales Reporting Community Engagement
- Microsoft Office (Excel, Teams, Outlook)
- Two-Way Radio / Dispatch Protocols
- Large-Scale Event Operations
- College Football Gameday Logistics
- Super Bowl & NFL Draft Event Coordination
- Traffic & Parking Flow Management
- Staff Scheduling, Leadership & Training
- Guest Services & VIP/ADA Support
- Incident Response & Safety Protocols
- Cash Handling & Revenue Reconciliation
- Radio/Dispatch Communications
- Collaboration with Security, Police & Venue Ops
- Budgeting expertise
- Vendor negotiation
- Post-event analysis
- Teamwork
- Teamwork and collaboration
- Problem-solving
Timeline
Special Events Manager
SP+Gameday / Metropolis
01.2022 - Current
Shift Supervisor
Starbucks
01.2021 - Current
Bachelor of Science - Health Innovations And Entrepreneurship
Arizona State University
High School Diploma -
Monarch Academe