Summary
Overview
Work History
Education
Skills
Timeline
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Faith LaGatta

Faith LaGatta

Lecanto,Florida

Summary

Friendly and prompt Front Service Manager with professional skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

6
6
years of professional experience

Work History

Front End Supervisor

Lowes Home Improvment
05.2021 - 01.2024
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

State Park Staff

Guest Services Inc.
06.2018 - 07.2020
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.

Crew Member

McDonald's
12.2017 - 03.2018
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Assisted other team members to achieve goals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

High School Diploma -

Lecanto High School
Lecanto, FL
05.2020

Skills

  • Customer Credit Management
  • Analyzing Profitability
  • Financial Management
  • Product Merchandising
  • Customer Service Management
  • Multitasking and Prioritizing
  • Orientation and training
  • Handling Complaints
  • Cash counting
  • Delegation and Supervision
  • Employee Training
  • Cycle Counts and Audits
  • Work Area Inspection
  • Accurate money handling
  • Basic Mathematics
  • Scheduling and Time-Tracking
  • Training and mentoring
  • Product Sales
  • POS Terminal Operation
  • Staff Management
  • Shelving
  • Hospitality services
  • Listening Skills
  • Cash Handling Accuracy
  • Critical Thinking
  • Reporting and Performance Analysis
  • Employee Motivation
  • Flexible Work Schedule
  • Cash Handling
  • Complaint resolution
  • Decision-Making
  • Inventory and Stocking
  • Cash Register Operation
  • Workflow Management
  • Opening and closing procedures
  • Covid-19 Safety Protocols
  • Food Preparation
  • Sanitation Guidelines
  • Equipment Maintenance
  • Efficient Food Preparation
  • Kitchen Equipment Operation
  • Order taking accuracy
  • Food Waste Reduction Techniques

Timeline

Front End Supervisor

Lowes Home Improvment
05.2021 - 01.2024

State Park Staff

Guest Services Inc.
06.2018 - 07.2020

Crew Member

McDonald's
12.2017 - 03.2018

High School Diploma -

Lecanto High School

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Faith LaGatta