Faith Lague
Ogema,Mn
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Pharmacy Clerk
Thrifty White Drug
05 2023 - 09 2023
- Established and maintained patient profiles, updating organizational database with current information.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Promoted health awareness among customers through participation in community outreach events like flu shot clinics or wellness fairs.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Manager
Caribou Coffee
05 2019 - 05 2023
- started out as a team member. And worked my way up to the manager positions which included multiple stores in the district.
- These stores were located in Alexandria, MN; Brainerd, MN; Grand Forks, ND; Fergus Falls, MN
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Waitress
Pappy's Cafe and Pizzeria
09 2009 - 02 2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Mahnomen Secondary
Skills
- Order Accuracy
- Safe Food Handling
- Dining area maintenance
- Menu Recommendations
- Customer Service
- Beverage Preparation
- Table Bussing
- Menu Memorization
- Cleanliness
- Warm and Friendly
- Staff Training
- Self Motivation
- Staff Development
- Strategic Planning
- Lead Generation
- Time Management
- Performance Evaluations
- Verbal and written communication
- Customer Service
- Schedule Management
- Emergency Response
- Task Prioritization
- Computer Skills
- Performance Tracking and Evaluation
- Team Development
- Goal Setting
- Problem-solving abilities
- Good Judgment
- Adaptability
- Relationship Building
- Continuous Improvement
- Hiring and Training
- Employee Coaching and Mentoring
- Training and Development
Certification
- Food Safe Certified
Timeline
Pharmacy Clerk
Thrifty White Drug
05 2023 - 09 2023
Manager
Caribou Coffee
05 2019 - 05 2023
Waitress
Pappy's Cafe and Pizzeria
09 2009 - 02 2013
High School Diploma -
Mahnomen Secondary
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