Faith Lane
Summary
Dynamic professional with a proven track record at OBGYN Associates, excelling in patient access and customer engagement. Mastered insurance eligibility verification and HIPAA regulations, enhancing patient satisfaction and compliance. Demonstrated exceptional communication and teamwork, significantly improving clinic workflow. Skilled in both clinical terminology and fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
OBGYN Associates
12.2021 - 05.2024
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Improved patient satisfaction by efficiently managing registration and intake processes.
To-Go Specialist
Longhorn Steakhouse
08.2018 - 10.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained clean and organized work area, contributing to pleasant dining environment for to-go customers.
- Boosted repeat customer rates by providing consistently excellent service and engaging positively with patrons.
- Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
Restaurant Hostess
B'Merrells
08.2016 - 08.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
No Degree - Allied Science
Columbus Technical College
Columbus, GAHigh School Diploma -
Northside High School
Columbus, GA05-2019
Skills
- Customer Engagement
- Insurance Eligibility Verification
- Knowledge of HIPAA Regulations
- Efficient Patient Registration
- Patient Registration
- Effective Schedule Management
- Professional Communication Etiquette
- Clinical Terminology Expertise
- Eligibility Assessment
Timeline
Patient Access Representative
OBGYN Associates
12.2021 - 05.2024
To-Go Specialist
Longhorn Steakhouse
08.2018 - 10.2021
Restaurant Hostess
B'Merrells
08.2016 - 08.2019
No Degree - Allied Science
Columbus Technical College
High School Diploma -
Northside High School
Similar Profiles
Angela SmithAngela Smith
Billing Specialist at Obgyn AssociatesBilling Specialist at Obgyn Associates
Catherine ComptonCatherine Compton
Licensed Practical Nurse at OBGYN AssociatesLicensed Practical Nurse at OBGYN Associates
Quiana HeggarQuiana Heggar
Medical Assistant at Obgyn AssociatesMedical Assistant at Obgyn Associates