Faith Tilley
Gorham,IL
Summary
I have learned that the best way to achieve success is to motivate the resources I have with well-defined objectives and empowerment. I have a passion for servant leadership, and I believe in creating relational loyalties among internal and external customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
MEDICAL SECRETARY
PRAIRIE CARDIOVASCULAR CONSULTANTS CLINIC
Carbondale, IL
11.2022 - Current
- Multi-provider cardiology
- Critical lab/imaging results calls
- Well-versed in EPIC operating system
- Strong communication (both verbal and written), organizational skills, attention to detail
- Approach conflicts with patience and empathy, ensuring patients feel heard and understood, which is vital in achieving positive resolutions.
- Manage telephone and electronic communications
- Maintains accurate patient demographics and charting
REGISTRATION COORDINATOR FOR 20 PROVIDERS/PA'S
ORTHOPEDIC INSTITUTE OF SOUTHERN ILLINOIS
Carbondale, IL
11.2021 - 11.2022
- Answer incoming calls, transfer to other depts.
- Communicate w/all providers on behalf of patients and vice versa
- Register all incoming patients, verifies demographic and INS information
- Build and create encounter charts
- Verify patient INS using multiple websites
- Scanning documents into electronic medical record system
MEDICAL RECEPTIONIST - PULMONARY
SIH
Carbondale, IL
07.2021 - 09.2021
- Transcribed Referrals
- Registration for 5 different Practitioners
- Scheduling/Faxing
- Answered All Incoming Calls , transferred accordingly as needed
- Insurance Verification
- Communicated with multiple providers for patient care
EMERGENCY ROOM PATIENT INTAKE REP
SIH
Murphysboro, IL
07.2020 - 06.2021
- Interviewing Incoming Patients
- Registration
- INS Verification
- Consent from DFACS
- Conflict Mngmt
- Sanitize Beds
- Patient Care
- Answered Incoming Calls & Directed Accordingly to Dept.
- Daily Communication with Multiple Doctors
- Conversed with VA Hospital regarding INS authorization
FRONT REGISTRATION - ST JOE HOSPITAL
SIH
Murphysboro, IL
10.2019 - 07.2020
- Labs
- Xray
- MRI
- Wound Care
- Infusion
- Swing Bed
In-Home Child Care
Pickneyville, IL
01.2009 - 01.2019
- Provided child care services for multiple families at various times spanning the last ten years as a stay at home mom.
STAY-AT-HOME MOM
01.2006 - 01.2019
- I chose to take time to be with my 4 children.
TECHNICOLOR
Pickneyville, IL
09.2005 - 03.2006
- Scanned Documents, Data Entry, Filing
TG
Perryville, MO
01.2003 - 01.2004
- Worked thru a temp service, Kelly Services. Job duties included Quality Control and machine operator.
NEW HORIZON OBGYN
Carbondale, IL
09.2001 - 02.2002
- Secretarial duties, answering phones, data entry, appt. set-up.
Education
Some College (No Degree) -
JOHN A LOGAN COLLEGE
Carterville, IL1995 -
GRIMSBY CHRISTIAN SCHOOL
Skills
- Microsoft Office Suite
- Epic charting
- Insurance verification
- Documentation accuracy
- Conflict resolution techniques
- Empathetic listening
- Patient scheduling
- Medical terminology
- Epic Operating System
- NextGen software
- Windows operating systems
References
- Tara Hernandez, 618.203.9098
- Yvonne Ellet, 618.713.0733
- Rebecca Bratton, 615.796.8932
Timeline
MEDICAL SECRETARY
PRAIRIE CARDIOVASCULAR CONSULTANTS CLINIC
11.2022 - Current
REGISTRATION COORDINATOR FOR 20 PROVIDERS/PA'S
ORTHOPEDIC INSTITUTE OF SOUTHERN ILLINOIS
11.2021 - 11.2022
MEDICAL RECEPTIONIST - PULMONARY
SIH
07.2021 - 09.2021
EMERGENCY ROOM PATIENT INTAKE REP
SIH
07.2020 - 06.2021
FRONT REGISTRATION - ST JOE HOSPITAL
SIH
10.2019 - 07.2020
In-Home Child Care
01.2009 - 01.2019
STAY-AT-HOME MOM
01.2006 - 01.2019
TECHNICOLOR
09.2005 - 03.2006
TG
01.2003 - 01.2004
NEW HORIZON OBGYN
09.2001 - 02.2002
Some College (No Degree) -
JOHN A LOGAN COLLEGE
1995 -
GRIMSBY CHRISTIAN SCHOOL
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