Faith Lee
Hagerstown,MD
Summary
Seeking a Senior Recovery / Resolutions Analyst position at UnitedHealth Group.
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am a results-driven professional with a passion for learning and contributing to team success. I have demonstrated the capability to adapt and learn swiftly, supported by a background in military service and academic excellence.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and I am willing and able to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Senior Recovery / Resolutions Representative
United Health Group, Optum
01.2018 - Current
- Reviewed, researched, investigated and resolved claims as well as recovery and resolution for health plans, commercial customers and government entities.
- Ensured adherence to state and federal compliance policies, reimbursement policies and contract compliance.
- Determined primacy using published COB guidelines.
- Skilled in UNET, ASO, Medica, COSMOS, USP.
- Participated in ongoing training opportunities to remain current on industry best practices and enhance personal effectiveness.
- Enhanced customer satisfaction by resolving disputes professionally and providing appropriate solutions.
- Collaborated with team members to achieve collective goals, sharing best practices and experiences.
- Met or exceeded individual performance targets consistently through diligent work ethic and strong problem-solving skills.
Intelligence Specialist/ Supervisor
United States Marine Corps
04.2008 - 07.2009
- Oversaw security of all classified information, materials and electronic data for over 400 marines and civilians in FA-18 training squadron 101.
- Developed, implemented and maintained an official Standard Operating Procedure to ensure all classified material and personal clearances were properly and efficiently documented.
- Documented and maintained secret level security clearances for over 400 Marines and civilians to ensure all personnel were current while accessing classified material.
- Directly coordinated with outside agencies for the successful completion of multiple Force Protection documentation studies for Marines traveling abroad to include accurate, current and detailed geographical threat assessments.
- Developed and administered multiple training courses and briefs to ensure all applicable squadron personal understood how to properly possess and maintain security clearances at multiple levels.
- Assisted in the design and implementation of an internal knowledge management system to facilitate easier access to relevant information for all team members.
Tax Center Clerk
United States Marine Corps
11.2007 - 04.2008
- Supervised and assisted 19 Marines providing over 500 clients accurate and timely tax preparation.
- Assisted in the development and implementation of tax clerk training materials to improve work productivity and reduce filing timelines.
- Oversaw all administrative functions within the tax center to ensure all requirements were effectively and efficiently executed.
Aircraft Electrician Systems Technician, F/A-18
United States Marine Corps
09.2005 - 11.2007
- Performed and oversaw over 4000 hours of scheduled and unscheduled maintenance on the F/A-18 aircraft electrical systems.
- Deployed to Al Asad, Iraq and supervised an office of 5 Marines perform over scheduled and unscheduled maintenance actions to ensure F/A-18 aircraft were capable of providing direct support to ground forces and contingency operations.
Education
Bachelor of Science - Accounting, International Business, Business Law, Ethics, Auditing, Advanced Accounting, Cost Accounting, Federal Tax Accounting, Financial Accounting and Investments, Oral and Written Communications
Hood College
Frederick, MD12.2017
Associate of Arts - Liberal Studies
Coastal Carolina Community College
05.2012
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in OneNote
- Proficient in Outlook
- Leadership skills
- Verbal communication skills
- Written communication skills
- Independent work
- Attention to quality and detail
- Organization skills
- Problem-solving
- Time management
- Problem-solving abilities
- Organizational skills
Additional Accomplishments
- Honor graduate in Marine Corps University Corporals Leadership Course
- Honor graduate in Marine Corps University Lance Corporals Seminar
- Graduated with Honors and National Honors Society recognition from Coastal Carolina Community College
- Received multiple dean's list recognitions for exceptional grade point average at Coastal Carolina College as well as Hood College
- Has successfully held and was recognized for multiple leadership roles while serving in the United States Marine Corps.
- Held and maintained a Secret level clearance during all 5 years of service in the United States Marine Corps.
Timeline
Senior Recovery / Resolutions Representative
United Health Group, Optum
01.2018 - Current
Intelligence Specialist/ Supervisor
United States Marine Corps
04.2008 - 07.2009
Tax Center Clerk
United States Marine Corps
11.2007 - 04.2008
Aircraft Electrician Systems Technician, F/A-18
United States Marine Corps
09.2005 - 11.2007
Bachelor of Science - Accounting, International Business, Business Law, Ethics, Auditing, Advanced Accounting, Cost Accounting, Federal Tax Accounting, Financial Accounting and Investments, Oral and Written Communications
Hood College
Associate of Arts - Liberal Studies
Coastal Carolina Community College
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