Faith Lester
Glen Allen,VA
Summary
Accomplished Manager with a proven track record at Domino's Pizza, adept in customer relationship management and conflict resolution. Excelled in staff management, fostering a productive environment, and enhancing customer satisfaction. Demonstrated exceptional team leadership and time management, effectively guiding teams of 15+ and improving operational efficiency. Soon to be Information Technology, Cyber Security major, and looking to transition to a job more correlated to my field of study.
Overview
9
9
years of professional experience
Work History
Manager
Dominos's Pizza
08.2021 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Guided a crew of up to 15 people or more
- Processed food orders, customer care cases, and creating the weekly schedules.
Manager
Pepicellis Pizza
01.2016 - 06.2021
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Degree In Information Technology - Cyber Security
J Sargent Reynolds Community College
Richmond, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Task delegation
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Expense tracking
Languages
American Sign Language
Limited Working
Timeline
Manager
Dominos's Pizza
08.2021 - Current
Manager
Pepicellis Pizza
01.2016 - 06.2021
Associate Degree In Information Technology - Cyber Security
J Sargent Reynolds Community College
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