Painting and writing
I started my own "business" personalizing and creating hand painted/written banners, cards, chalkboards, etc
Faith Litz
Hattiesburg,MS
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Hattiesburg Country Club. Proven ability to enhance guest engagement and increase sales through effective upselling techniques, while having the ability to adapt to fast-paced environments. Adept at team collaboration and communication, consistently fostering positive relationships with customers and colleagues ensuring a place where customers feel comfortable and welcomed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server\Beverage Cart Girl\Events
Hattiesburg Country Club
Hattiesburg, MS
10.2021 - Current
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Coordinated dining room activities, optimizing workflow and enhancing guest experience during peak hours.
- Trained new staff on service standards, menu knowledge, and efficient table management techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
Planet Fitness
Planet Fitness Gym
Gulfport, MS
05.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Successfully signed up new members daily to maximize membership capacity.
- Developed and maintained courteous and effective working relationships.
Winn Dixie
Winn Dixie
Gulfport, MS
08.2020 - 05.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed cash register operations, ensuring balanced drawer at end of shifts.
- Trained new staff on register procedures and customer service best practices.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Retail Sales Associate Worker
Aeropostale
Gulfport, MS
05.2020 - 08.2020
- Provided exceptional customer service, assisting customers with product selections and inquiries.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Trained new staff members on store policies, procedures, and effective sales techniques.
- Executed visual merchandising strategies to enhance product displays and maximize sales potential.
- Resolved customer complaints effectively, promoting satisfaction and loyalty to the brand.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
Daycare Worker
Sage Academy
Saucier, MS
02.2020 - 08.2020
- Supervised daily activities to ensure safety and engagement among children.
- Developed age-appropriate lesson plans that fostered creativity and learning.
- Collaborated with parents to address children's needs and provide updates on progress.
- Led training sessions for new staff on childcare best practices and policies.
- Organized events and activities that encouraged social interaction and teamwork among children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
Education
Bachelor of Science - Kinesiology
University of Southern Mississippi
Hattiesburg, MS12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Team collaboration
- Sales techniques
- Creative\experimental thinking
- Patience
- Tenacious
- Communications
Certification
Personal training certification with Action. 2023-2024
Interests
Timeline
Server\Beverage Cart Girl\Events
Hattiesburg Country Club
10.2021 - Current
Planet Fitness
Planet Fitness Gym
05.2021 - 08.2021
Winn Dixie
Winn Dixie
08.2020 - 05.2021
Retail Sales Associate Worker
Aeropostale
05.2020 - 08.2020
Daycare Worker
Sage Academy
02.2020 - 08.2020
Bachelor of Science - Kinesiology
University of Southern Mississippi