Faith Mandry
Moreno Valley,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Concierge
Best Upon Request
09.2017 - 02.2020
- Provided concierge services to more than 2000 hospital employees, physicians, residents, patients and visitors to include travel arrangements, event planning, catering arrangements and research projects.
- Manage and prioritize scheduling and calendar requests for myself and my team.
- performing accounting duties to include reconciling visa expenditures and balancing a petty cash account dally.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with hospital staff and patients.
- Developed strong relationships with local businesses, facilitating exclusive deals for hospital staff.
- Demonstrated solid attention to detail when processing hospital staff and patient charges accurately during each transaction.
- Improved overall hospital staff and patient satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Assisted staff and patients with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained accurate and up-to-date records of customers information.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Rubidoux High School
Riverside, CA06.1991
Skills
- Calendar and Scheduling Software
- Clear Communication
- Customer Service
- Administrative Support
- Strong Work Ethic
Timeline
Concierge
Best Upon Request
09.2017 - 02.2020
High School Diploma -
Rubidoux High School
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