Faith Mangano
Bellport,NY
Summary
Proven track record in enhancing customer satisfaction and team performance at Cafe Gia Pizzeria and Kynytyx. Skilled in customer service and multitasking, adept at resolving conflicts and improving service delivery. Demonstrated ability to maintain high standards under pressure, ensuring positive experiences for guests and staff alike.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress, Cafe Worker, Hostess
Cafe Gia Pizzeria
06.2023 - 08.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Laser Tag Manager
Kynytyx
01.2023 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Handled children and parents and made sure they all had a good experience.
Education
Associate of Science - Nursing
Suffolk County Community College
Selden, NY12.2025
High School Diploma -
Bellport High School
Brookhaven, NY06.2023
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Memory retention
Sales Techniques
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Waitress, Cafe Worker, Hostess
Cafe Gia Pizzeria
06.2023 - 08.2024
Laser Tag Manager
Kynytyx
01.2023 - 12.2023
Associate of Science - Nursing
Suffolk County Community College
High School Diploma -
Bellport High School
- ServSafe Food Handler Certification - National Restaurant Association.
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