Summary
Overview
Work History
Education
Skills
Timeline
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Faith Marceaux

Tyler,TX

Summary

Proven in enhancing customer satisfaction and loyalty, I excel in conflict resolution and cash handling, demonstrating a strong work ethic and empathy. Achieved significant improvements in service delivery by mentoring staff and streamlining operations, showcasing exceptional organizational abilities and customer service skills.

Overview

3
3
years of professional experience

Work History

Cashier / Food Service Worker

McAlister's Deli
04.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Reduced wait times for guests by expediting food delivery from kitchen to tables.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier / Food Service Worker

McAlister's Deli
07.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Learned duties for various positions and provided backup at key times.

Receptionist / Childcare Provider

Tyler Athletic And Swim
03.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.

Receptionist / Childcare Provider

Tyler Athletic And Swim
05.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Provided support and guidance to children in conflict resolution.

Education

High School Diploma -

Robert E Lee / Tyler Legacy
Tyler
05.2022

Skills

  • Customer Service / Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash / Payment Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Conflict Resolution
  • Order taking

Timeline

Cashier / Food Service Worker

McAlister's Deli
04.2024 - Current

Receptionist / Childcare Provider

Tyler Athletic And Swim
03.2023 - 07.2023

Cashier / Food Service Worker

McAlister's Deli
07.2022 - 09.2023

Receptionist / Childcare Provider

Tyler Athletic And Swim
05.2021 - 08.2021

High School Diploma -

Robert E Lee / Tyler Legacy

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Faith Marceaux