Summary
Overview
Work History
Skills
References
Timeline
Generic

Faith Matthews

Southport,NC

Summary

Highly motivated professional eager to enhance performance and customer experience. Thrives while working in both individual and team environments. Resourceful and results-driven with a passion for growth and adapts quickly to fast-paced environments. Continues to seek and obtain positions of increased responsibility.

Overview

4
4
years of professional experience

Work History

Waitress

Magoo's Sports and Spirits
02.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Materials Associate

Collins Aerospace
04.2024 - 10.2024
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Operated automated part carousel holding over two million dollars worth of piece count parts needed for over 50 orders a day.
  • Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine the best corrective actions.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for technicians by picking, packing, and labeling merchandise.

Aquatics Coordinator

Baxter Close YMCA
04.2023 - 11.2023
  • Maintained accurate records of state safety regulations, inventory, and operations
  • Assisted in the hiring process by interviewing prospective employees for multiple aquatics roles and positions
  • Trained and certified Lifeguards in water rescue techniques and aquatics safety
  • Recruited, trained, and supervised staff members to provide quality customer service while fostering a healthy team dynamic
  • Developed and maintained collaborative relationships between Swim Instructors and Lifeguards
  • Created optimal schedules for employees.

Aquatics Coordinator

Indian Land YMCA
01.2022 - 04.2023
  • Coordinated and managed the day to day program requirements to successfully meet the expectations of the YMCA and its members
  • Resolved customer complaints promptly in a professional manner while maintaining positive relationships with patrons
  • Facilitated and onboarded staff training and requirements
  • Assisted in maintaining up to code aquatic maintenance and enforced all policies and procedures to ensure safety and compliance
  • Directed inservice training for aquatic staff.

Lifeguard

Indian Land YMCA
11.2020 - 01.2022
  • Enforced the facilities policies, rules and regulations
  • Effectively monitored the aquatics facility for safety hazards and risk mitigation
  • Participated in all inservice training.

Skills

  • Motivational leader
  • Effective communicator
  • Conflict Resolution
  • Ability to learn quickly
  • Strategic Thinker
  • Customer service
  • Strong multitasking
  • Relationship Development
  • Safety Orientated
  • Inventory Management

References

  • Heath Boettger, Magoo's Sports and Spirits, (843) 685-4663, Heathboettger@gmail.com
  • Rachel Basmaci, Baxter Close YMCA, (727) 698-2171, Rachelbasmaci@ymcaup.org
  • Jequalyn Parrish, Collins Aerospace, (704) 681-0210, Jequalyn.Parrish@collins.com

Timeline

Waitress

Magoo's Sports and Spirits
02.2025 - Current

Materials Associate

Collins Aerospace
04.2024 - 10.2024

Aquatics Coordinator

Baxter Close YMCA
04.2023 - 11.2023

Aquatics Coordinator

Indian Land YMCA
01.2022 - 04.2023

Lifeguard

Indian Land YMCA
11.2020 - 01.2022

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Faith Matthews