Faith Mayorga
Houston,TX
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
Healthy Lifestyle Brokers
01.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Strategized with clients to create customized insurance policy packages.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Met with prospective customers and business owners in homes, businesses and other settings.
Special Events Coordinator
Monkey Joes
12.2021 - 06.2022
- Supervised staff during events and maintained efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
Child Care Lead Teacher
Kathys Kiddie Corner
05.2021 - 12.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Sales Executive
AT&T
05.2020 - 05.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
14T
US Army
11.2019 - 03.2020
- Secured and protected military property, assets and personnel.
- Trained in small arms, anti-armor and indirect fire weapons.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Paralegal Assistant
Turnbull Legal Group
10.2018 - 10.2019
- Conferred with clients and other involved parties to gather and track case information.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Assisted lawyers with materials preparation for internal and external training events.
- Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Prepared legal briefs, motions and pleadings.
Barista
Starbucks Coffee Company
08.2017 - 10.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Developed and demonstrated skillful and creative latte art to engage customers.
Receptionist
Lifetime Fitness Center
01.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained building security by monitoring logbook and issuing visitor badges.
Education
High School Diploma -
Christian Life Center Academy
Kingwood, TX06.2018
Skills
- Printing Materials
- Administrative Recordkeeping
- Facilities Management and Maintenance
- Department Leadership
- Training and Development
- Critical Thinking and Analysis
- Filing System Organization
- Microsoft Applications
- Business Networking
Accomplishments
- Successfully completed certification of Life, Accident, Health, and HMO in a short timeframe.
- AHIP Certified
- Achieved average of 98% guest satisfaction ratings for all events.
- Planned over 600 events in 1 year.
- Supported 7 high profile criminal defense attorneys.
- Assisted management with the training of 7 new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Supervised team of 10 staff members.
Certification
Life, Accident, Health, and HMO Certified
AHIP Certified
Languages
Spanish
Native or Bilingual
Timeline
Insurance Broker
Healthy Lifestyle Brokers
01.2023 - Current
Special Events Coordinator
Monkey Joes
12.2021 - 06.2022
Child Care Lead Teacher
Kathys Kiddie Corner
05.2021 - 12.2021
Sales Executive
AT&T
05.2020 - 05.2021
14T
US Army
11.2019 - 03.2020
Paralegal Assistant
Turnbull Legal Group
10.2018 - 10.2019
Barista
Starbucks Coffee Company
08.2017 - 10.2018
Receptionist
Lifetime Fitness Center
01.2016 - 08.2017
High School Diploma -
Christian Life Center Academy
Life, Accident, Health, and HMO Certified
AHIP Certified
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