Faith McClain
Webster City
Summary
I am committed to ensuring the success of my team. My experience includes efficiently acquiring information and supporting office operations. I take pleasure in being able to provide consistent reliability under high-pressure conditions using clear and concise communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Coworker
Kwik Star
09.2024 - Current
- Customer communications and cashier services.
- Manage and locate inventory, audit cash drawers, record and audit purchases and end-of-day transactions.
- Maintain store to exceed company standards; rotate produce and inventory, check dates on merchandise, stock hot spot, check and maintain bathrooms.
- Provide assistance to customers in all situations including for purchases in the store or in situations of emergency.
- Prevent theft by engaging in 10 step-and-stop assistance rules.
- Record and audit transactions, suspicious activity, and daily communications, as well as company daily tasks.
- Maintain, repair, and prepare store machinery in kitchen, lobby, cafe store operations, front cashier checkout station, self-checkout station, outdoor pumps, semi-station trendars. Includes system updates and diagnostics.
- Operate kitchen and follow daily production and inventory plans to meet sales targets. Stock kitchen and record inventory. Prepare food and pre-prep kitchen inventory for following day.
Resident Assistant (RA)
Windsor Manor Assisted Living
04.2024 - 09.2024
- Company Overview: A wonderful place to work
- My responsibilities include CNA, MCNA, and general resident care
- This may include companionship, medication management, directing residents to activities, responding to call lights and assisting residents in their homes with daily living including linen changes, bathing, laundry and mobility
- I also work within the alzheimer's and dementia unit to care for residents who need more care through their journey
- Provide restorative nursing services in accordance with care plans and facility policies and procedures
- Such as assisting with range of motion, splint and bracing assistance, bed mobility, transfers/walking, dressing/grooming, eating/swallowing, amputation/ prosthesis care, and communication
- Work with individual residents or small units
- Complete reports daily on behaviors, mental health, awareness, vitals, any specified restorative nursing tasks, charting vitals, incident reports, and creating care and communication plans for individual residents
- Documents the progress of each resident as directed by a Nurse Manager
- Inform nurse and supervisor of factors that interfere with being able to perform the work as assigned (i.e
- Resident refusal, resident change in condition)
- A wonderful place to work
Produce Associate, Overnight Stocker
Walmart
07.2022 - 08.2023
- RECEIVE, DISTRIBUTE AND ORGANIZE produce and grocery inventory into the proper departments and appropriate storage areas for each designated merchandise
- Worked in conditions of extreme hot and cold, while storing inventory cold products in freezers, coolers and cool dry storage
- Handled fragile and produce inventory appropriately when rotating, storing, or inspecting
- Rotated produce merchandise based on expiration dates so that oldest is forward and new merchandise is stocked to the back
- Removed decomposing, expired, damaged, or any inventory not meeting company or health standards for sale
- Assisted customers on the sales floor in locating merchandise and answering questions
- Logged, set, and managed price displays, produce displays, produce wall, and display cooler
- Completed daily cleaning tasks, management and disposal of expired produce, management of donated inventory, and prepared for the next business day of inventory freight while logging produce inventory, damaged inventory, and marked supply outs
- Worked individually and in combination with a team on projects
- Maintained inventory accuracy for the department by binning and picking merchandise; utilizing Wal-Mart's inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities
- Set and maintained merchandise presentation by stocking and rotating inventory, seasonal sales, and promotional sales
- Removed damaged and expired inventory, set-off out of season sales or overstock, set clearance merchandise
- Under instruction, maintained set up, cleaning, and organization of product displays; signing and pricing of merchandise while securing fragile and high-shrink inventory
- Followed company safety, cleaning, and operating procedures; utilizing the appropriate equipment such as pallet jacks, ladders, ladder carts, SDS Data Sheets, Chemical Spill Safety Protocol, wrapping and binning, stocking patterns, managing paperwork, logs and any and all required documentation of shift activity
- Committed to company standards in the execution of backroom inventory flow, by unloading trucks, processing freight, working as a team, and maintaining safe lift practices
- Assisted other departments as necessary such as Grocery, Apparel, Cosmetics and Make-Up, Pharmacy, Customer Service Returns Inventory Management, Home Goods, and Auto
Custodian
Iowa State University FPM
08.2020 - 07.2022
- Performed routine maintenance and cleaning of all areas through vacuuming, sweeping, mopping, buffing, waxing, scrubbing, and stripping
- Cleaned and polished all glass surfaces, tile, stainless steel fixtures, locker rooms, stairway rails, and stone
- Performed routine maintenance of offices, classrooms, suites, dorms, showers, common rooms, laundry rooms, labs, through removal of trash, cleaning and sanitation, sweeping, mopping, vacuuming, dusting, supplying and reorganization
- Maintained furniture, floors, equipment and lobby areas
- Operated High-pressure water cleaning equipment for showers, bathrooms, stairwells in order to disinfect, clean, sanitize, and removed stains from rugs and hallways
- Maintained shared kitchens throughout dorms and common rooms
- Performed essential work using proper bending and lifting techniques to lift and carry up to 50 pounds
- Certified training in safe use of chemical cleaning agents and hazards related to environmental sanitation
- Maintained and submitted routine records of completed tasks in assigned areas, supply usage of inventory, and equipment repairs
Admin Clerk
University of Iowa
09.2017 - 01.2019
- Provide excellent customer service to patients, their families and all the University of Iowa Health Care Clinics.
- Complete the EPIC Radiant check-in process
- Effectively communicate with patients, staff and clinics.
- Facilitate patient flow through and communicate information to technologists.
- Assist and direct patients with health forms
- Perform general clerical duties
- Must organize and prioritize multiple tasks in a busy ambulatory clinical setting
- Prepare or draft general correspondence and perform photocopying, scanning, filing, and faxing.
- Coordinate and schedule meetings such as division meetings and other recurring meetings. Prepare and distribute meeting agendas and minutes as requested.
- Triage and disseminate inbound faxes.
- Assists with travel requests and arrangements (i.e. registration, hotel reservations, airfare) and prepares travel reimbursements as requested.
- May provide support for faculty and staff recruitment and onboarding as well as visiting speakers.
- Assists with coordination of special events (i.e. planning, room scheduling, announcements, etc.)
- Provide administrative support for faculty and staff including limited technical support (i.e. troubleshooting for printers, virtual meetings, Microsoft Office), assisting with typing and/or formatting documents and presentations, etc.
- Answers and triages incoming calls as needed.
- Receives and distributes incoming and outgoing mail.
- May monitor availability of clinic handouts and other materials to ensure they are properly stocked in the clinic.
- Other duties as assigned.
Dietary Aide/Server
Eastern Star Masonic Home
01.2017 - 08.2017
- Responsible for assisting in the preparation, serving and cleanup of meals under the direction of the Cook or Dietary Manager
- Assuring the dining room is prepared for the meal to be served at the specified times with menus, cutlery, water pitchers and decorations
- Maintained kitchen operations by making sure dining room is sanitized, plates washed, sanitized and cleaned, and that food is properly stored or disposed according to company standards
- Assisted in storage of dinnerware and kitchen equipment before and after meal prep and serving
- Responded courteously and appropriately to all resident requests on an individual basis, meeting each residents standards of experience, taking time to memorize each residents specific tastes
- Communicated with staff and team members to deliver meals for each department of resident care in a timely fashion
Patient Transporter
Mercy Hospital of Iowa City
08.2016 - 01.2017
- Performed patient escort services as a staff escort for Mercy patients/visitors and delivered communications/supplies throughout the hospital, Mercy Medical Plaza, and Medical Oncology in a courteous, timely, and efficient manner
- Assisted in the training of new Patient Transporters and volunteers
- Completed special projects or tasks delegated by supervisor during down time between transport requests
- Provided friendly, helpful, and positive communication with patients, visitors, and staff
- Greeted and assisted customers and patients throughout the facility, provided information to customers, patients, and employees in a positive and respectful manner
- Maintains a clean work area and monitored equipment, reporting any malfunctions to the Environmental Services Manager
- Collected and deliver STAT items, including medications from Pharmacy, Lab specimens, patient care supplies, equipment, charts, and other items to and from appropriate departments
- Located and returned patient care equipment to appropriate areas
- Transported patients by wheelchair or bed to and from the nursing units and ancillary departments while assisting in orienting patients to the hospital and the room
- Notified nursing units of a patient's arrival and escorted patients at time of dismissal as necessary
- Cleaned & sanitized patient care equipment such as (but not limited to) fans, pumps, and wheelchairs
- Performs other related duties as assigned
Education
Associates - Real Time Court Reporting
DMACC
Newton, IA05-2026
Associate of Science - Biochemistry and Neuroscience
University of Iowa
Iowa City, IA12-2017
High School Diploma -
Webster City High School
Webster City, IA05.2015
Skills
- Dietary Aide and Laundry Experience
- Laboratory Experience
- Hospital Experience
- Commercial Cleaning
- Customer Service
- Meal Preparation
- Produce Experience
- Team Collaboration
- Multitasking and Organization
- Medical Terminology
- Scheduling
- Data collection
- Administrative Support
Certification
- Driver's License
- Food Handler Certification
Timeline
Customer Service Coworker
Kwik Star
09.2024 - Current
Resident Assistant (RA)
Windsor Manor Assisted Living
04.2024 - 09.2024
Produce Associate, Overnight Stocker
Walmart
07.2022 - 08.2023
Custodian
Iowa State University FPM
08.2020 - 07.2022
Admin Clerk
University of Iowa
09.2017 - 01.2019
Dietary Aide/Server
Eastern Star Masonic Home
01.2017 - 08.2017
Patient Transporter
Mercy Hospital of Iowa City
08.2016 - 01.2017
Associates - Real Time Court Reporting
DMACC
Associate of Science - Biochemistry and Neuroscience
University of Iowa
High School Diploma -
Webster City High School
Similar Profiles
Lauren BrennanLauren Brennan
Customer Service Cashier at Kwik StarCustomer Service Cashier at Kwik Star
Serenity JorgensonSerenity Jorgenson
Cook at Kwik StarCook at Kwik Star
Amy Yuliana GarciaAmy Yuliana Garcia
Guest Services Cashier at Kwik StarGuest Services Cashier at Kwik Star