Faith McCracken

*Surveillance & Theft Prevention: Monitored store activities using CCTV systems, electronic article surveillance, and live patrols to identify and apprehend shoplifters in compliance with company policy and legal standards.

*Investigations: Conducted in-depth investigations into internal (associate) and external (customer) theft, fraud, and organized retail crime, documenting findings in detailed incident reports.

*Safety & Compliance: Ensured compliance with safety procedures and environmental health regulations, responding to accidents and maintaining a secure environment for customers and associates.

*Supervised and mentored a team of hourly associates within the Fresh areas (meat, produce) to deliver on daily business plans and company goals.

*Coordinated and executed work assignments, providing training, feedback, and support to ensure high-quality product preparation and service.

*Delegated daily tasks and managed schedules to ensure adequate staffing levels during high-volume periods.

*Ensured high-quality fresh merchandise was available by adhering to FIFO (First In, First Out) inventory rotation protocols.

*Enforced strict food safety standards, sanitation, and compliance with local/state regulations regarding weights, measures, and temperature control.

*Assisted customers by resolving inquiries, offering product knowledge, and providing "happily-to-help" service.

*Surveillance & Theft Prevention: Monitored store activities using CCTV systems, electronic article surveillance, and live patrols to identify and apprehend shoplifters in compliance with company policy and legal standards.

*Investigations: Conducted in-depth investigations into internal (associate) and external (customer) theft, fraud, and organized retail crime, documenting findings in detailed incident reports.

*Safety & Compliance: Ensured compliance with safety procedures and environmental health regulations, responding to accidents and maintaining a secure environment for customers and associates.

*Shelf Stocking & Zoning: Restocked shelves efficiently, maintaining 99% accuracy in product placement and ensuring proper labeling/pricing.

*Backroom Organization: Organized inventory in the backroom, breaking down pallets and managing overstock to maximize space and efficiency.

*Efficiency & Collaboration: Worked with a team to process 300+ items per shift, ensuring the sales floor was prepared for morning customers