Faith Melson
Spencer
Overview
3
3
years of professional experience
Work History
Intake Specialist
Arnold & Smith Law
Oklahoma City
08.2024 - Current
- Review and process incoming lawsuits and legal documents.
- Verify legal protection coverage and accurately enter case data.
- Respond to client inquiries across phone, email, SMS, and secure messaging.
- Explain documentation requirements and assist clients with completing and submitting the necessary forms.
- Provide guidance on litigation procedures and debt resolution timelines.
- Conduct follow-ups for missing information and manage inbound calls.
- Scan, process, and file legal documents, including summons and settlement paperwork.
- Maintain accurate records in CRM and case management systems.
- Monitor inboxes and message channels to ensure timely handling of submissions.
- Research account statuses, perform court site checks, and communicate with court clerks.
- Identify risks such as judgments or garnishments and escalate when necessary.
- Collaborate with internal teams to keep cases progressing efficiently.
- Serve as liaison between clients, court clerks, and referral sources.
- Escalate complex issues and provide feedback on client concerns and process improvements.
Data Entry Specialist
A-1 Accounting & Tax Services
Oklahoma
07.2022 - 06.2024
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Input tax information into Drake Software to track details and complete returns.
- Assisted professional staff in gathering data for tax return preparation, maintained tax library and managed client tax and auditing files.
- Invoiced customers, reconciled accounts and managed other bookkeeping tasks.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School -
Old Gospel Academy
Republic, MO07.2019
Skills
- Project Coordination
- Clerical Support
- Data Entry
- Recordkeeping and Bookkeeping
- Multitasking and Prioritization
- Proficiency in Microsoft Office Suite
- Customer Service-Oriented
- Attention to Detail
- CRM & Case Management Systems
- Legal Document Review & Processing
- Client Intake & Support Communication
- Court Research & Verification
- Multi-Channel Communication (Phone, Email, SMS, Secure Messaging)
- Risk Identification & Issue Escalation
- Workflow & Inbox Management
- Cross-Functional Team Collaboration
- Compliance & Documentation Accuracy
- Conflict Resolution & Empathetic Communication
Timeline
Intake Specialist
Arnold & Smith Law
08.2024 - Current
Data Entry Specialist
A-1 Accounting & Tax Services
07.2022 - 06.2024
High School -
Old Gospel Academy