Summary
Overview
Work History
Education
Skills
Timeline
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Faith Miller

Canton,MI

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Rack Room Shoes. Excelled in staff management and development, significantly improving team motivation and productivity. Demonstrates expertise in money handling and customer relations, achieving notable efficiency in service delivery and operational success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Rack Room Shoes
03.2023 - Current
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
    • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Cashier

Publix
05.2022 - 03.2023
    • Greeted customers entering store and responded promptly to customer needs.
    • Welcomed customers and helped determine their needs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Built relationships with customers to encourage repeat business.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
    • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
    • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
    • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Front of House Server

Cheeseburger Bobby's
06.2017 - 05.2022
    • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
    • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
    • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
    • Supported overall restaurant operations by assisting with opening or closing duties as needed.
    • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
    • Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
    • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.

Filing Clerk/Front Desk Receptionist

Cambrian Financial
05.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Organized, maintained and updated information in computer databases.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Bachelor of Science - Interior Architecture

Georgia Southern University
Statesboro, GA

High School Diploma -

Cherokee Highschool
Canton, GA
05.2020

Skills

    • Money Handling
    • Customer Relations
    • Team motivation
    • Product and service knowledge
    • Staff Training and Development
      • Workload Management
      • Staff Management
      • Task Prioritization
      • Task Delegation

Timeline

Assistant Manager

Rack Room Shoes
03.2023 - Current

Cashier

Publix
05.2022 - 03.2023

Filing Clerk/Front Desk Receptionist

Cambrian Financial
05.2021 - 02.2022

Front of House Server

Cheeseburger Bobby's
06.2017 - 05.2022

Bachelor of Science - Interior Architecture

Georgia Southern University

High School Diploma -

Cherokee Highschool

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Faith Miller