Faith Mills
Milan,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Donut Maker
Caseys General Stores Inc
Andalusia, IL
10.2023 - Current
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Assisted customers with product selection and provided excellent service at all times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed preventative maintenance tasks on kitchen equipment when required.
- Took and recorded temperatures of food, refrigerators and freezers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Weighed portions of ingredients accurately using scales or measuring cups and spoons.
- Kept work area clean and organized throughout the shift.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Prepared workstations with ingredients and tools to increase efficiency.
- Stored food in designated containers and storage areas to prevent spoilage.
- Followed sanitation protocols for food handling during preparation process.
- Adhered to health and safety regulations while making donuts.
- Operated machinery such as mixers, cutters, and ovens safely and efficiently.
- Responded promptly to customer inquiries regarding menu items or pricing information.
- Fried, glazed, and decorated donuts according to customer orders.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Conducted quality control checks on finished products to ensure they met company standards.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Complied with all safety requirements related to the use of chemicals or other hazardous materials.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Monitored temperatures of prepared food and cold-storage areas.
- Adhered to company policies regarding health and safety regulations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Demonstrated a strong commitment to customer satisfaction by ensuring orders were accurate and timely.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Security Officer
Allied Universal Security
Davenport, IA
03.2021 - Current
- Enforced access control measures in accordance with established procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked for safety hazards and took corrective action when necessary.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
- Maintained accurate logs of all security related activities.
Sales Associate
Premier Map
Davenport, IA
06.2019 - Current
- Placed special orders or called other stores to find desired items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Supported sales team members to drive growth and development.
- Analyzed customer feedback to improve product offerings.
- Prepared weekly reports summarizing current sales performance metrics.
- Looked up areas for sales and called businesses for advertisements
- Through scripts tried getting sales from companies to be promoted on school shirts, bags, exc.
Phone Sales Representative
Alorica
Eldridge, IA
03.2018 - 07.2019
- Developed new leads each day at or above quotas.
- Took messages and transferred calls for telemarketing team.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Broke down objections using friendly, persuasive strategies.
- Made appointments with interested customers according to schedule availability.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Helped costumers find sales agents in their area.
Cashier
Walmart
Moline, IL
03.2017 - 03.2019
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Scanned and bagged items at a high speed.
Cashier
KFC
Moline, IL
03.2015 - 03.2018
- Followed established cash handling procedures when collecting payment from customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Performed variety of duties related to food service.
- Filled and served various beverages for customers.
- Set up, restocked and cleaned dining areas.
- Organized take-out orders for customers who requested them.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Served meals to customers in a friendly and courteous manner.
- Received food orders from individuals and explained offerings.
- Maintained safe food handling practices to prevent germ spread.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Monitored inventory levels of food items used during meal services.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Rotated inventory to reduce waste and optimize freshness.
- Prepared beverages such as coffee, tea, soda.
- Replenished condiments at customer tables as needed.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Moline High School
Moline, IL08-2017
Skills
- Standards Compliance
- Cash Register Operation
- Food Production
- Ingredient Preparation
- Meal Tray Assembly
- Kitchen Station Restocking
- Recipe Adherence
- Fast Speed
- Fast Learner
- Customer Engagement
- Relationship Building
- Sweeping and Mopping
- Team Contribution
- Creative Thinking
- Flexible and Adaptable
- Workplace Safety
- Attention to Detail
Affiliations
- Cooking and baking.
- Cleaning
- Being creative with drawing and writing.
- Kayaking, bike riding, jogging, and hiking.
Timeline
Donut Maker
Caseys General Stores Inc
10.2023 - Current
Security Officer
Allied Universal Security
03.2021 - Current
Sales Associate
Premier Map
06.2019 - Current
Phone Sales Representative
Alorica
03.2018 - 07.2019
Cashier
Walmart
03.2017 - 03.2019
Cashier
KFC
03.2015 - 03.2018
High School Diploma -
Moline High School
Similar Profiles
Zakeya MichaelZakeya Michael
Kitchen Manager at Caseys General StoresKitchen Manager at Caseys General Stores
Lisa JonesLisa Jones
Manager's Assistant at Caseys General Stores IncManager's Assistant at Caseys General Stores Inc
Christopher SchiedelChristopher Schiedel
Kitchen Manager at Caseys General Stores IncKitchen Manager at Caseys General Stores Inc